Front Desk Team Lead Toombs Orthodontics - Prairie Village Prairie Village, KS Job Details Full-time 7 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications In-person patient registration Patient scheduling systems Staff supervision Patient question and concern management Team supervision Managing teams in a customer support role Medical insurance coverage verification Dental receptionist Coaching Health insurance policy knowledge Client inquiry handling Practice management software Dental insurance Workplace dispute resolution Greeting dental patients Patient complaint handling Mid-level Frontline customer support management Medical scheduling Healthcare practice team management Team development Team training Dentrix Patient billing Leading team collaboration initiatives Office management 1 year Communication skills Staff development

Full Job Description Overview:

Toombs Orthodontics is seeking a rockstar Front Desk Team Lead for our two Johnson County offices. The ideal candidate will enjoy working with the public and have management experience. be organized, personable, and work well with other staff members to lead our front desk team and ensure that our patient experience runs smoothly. Benefits Health, dental, vision, disability, and life insurance PTO and paid holidays Traditional and Roth 401(k) Uniform provided Bonus opportunities Schedule Full-time Monday through Thursday, 7:30 AM-4:30 PM Friday, 9:00 AM-2:00 PM Duties for our Front Desk Team Lead include (but are not limited to) Supervise and work closely with front desk staff, including coaching the staff on excellent patient service Oversee scheduling, check-in/check-out Assist in insurance verification and billing workflows Handle patient questions and concerns with professionalism and compassion Ensure that the daily schedule runs on time by working closely with the orthodontic lead assistant Train new team members and support ongoing development Work closely with doctors, clinical team, treatment coordinators, and the office manager Assist in covering the front desk when other staff members are on vacation or are out for illness What we are looking for 2+ years of front office experience, preferably in a dental or orthodontic office 1+ years of supervisory or management experience Strong communication and conflict resolution skills Familiar with practice management software (Dolphin, Dentrix, OrthoTrac, etc.) Knowledge of insurance benefits is a plus Dependable, detail-oriented, and calm under pressure If you meet or exceed the desired skills, we want to speak with you! INDHRFO03