ANNOUNCEMENT

)\nPlaquemine, LA, USA\n15.30-22.65 Pay is based on years of relevant experience\nHourly\nFull Time\nMedical, Dental, Vision, 401(k), Flexible Spending Account, Paid Time Off, Free life and cancer insurance, paid holidays, accident, critical illness, and hospital indemnity\n

SUMMARY:

\nThe Patient Engagement Coordinator serves a key role in helping to eliminate the delay of preventive and/or routine care. The Patient Engagement Coordinator communicates with our patients to optimize patient engagement. Some responsibilities include but are not limited to monitoring outreach (telephonic, text and email) to schedule and confirm appointments. Working in close collaboration with other internal teams, the Patient Engagement Coordinator supports provider practices by reconciling schedules, performing patient outreach and other administrative tasks to confirm telehealth and in-office appointments are kept; thereby ensuring the closure of gaps in care.\n

RESPONSIBILITIES

\nKnowledge and understanding of Employee Handbook.\nCarry out the meaning of the CSMD Mission and Vision statements.\nPractice a culture of safety to reduce or prevent risk of injury, claims, loss, or liability by utilizing the Risk Management and Infection Control Plan.\nPerform responsibilities with a high-quality standard to yield improved compliance, quality, and patient outcome measures by adhering to the Quality Improvement Plan.\nBe present and ready for work as scheduled.\nAttend in-service trainings, departmental meetings, and community events.\nWork cohesively with team members.\nEffectively informs and educates patients by properly setting expectations with patients about what they should provide and expect at their appointment and other details that will facilitate a positive patient experience.\nProject a friendly and upbeat tone when greeting and interacting with patients, families, providers, and coworkers in a courteous, friendly, and professional manner.\nAssist Patient Engagement Operations Manager or Operation Manager with training and monitoring Front Desk and Call Center Staff.\nAssist with maintaining inventory of supplies and submit purchase requisitions to replenish office and housekeeping supplies.\nAssist with coordinating work of building and equipment contracts/vendors for repairs, maintenance, and routine inspections with Director of Facilities\nDisplays attention to detail, documents messages in the EMR, where applicable, and follows call center protocols regarding urgent and routine calls.\nMaintain accurate confidential records of patients' interactions or transactions by following patient privacy protocol, recording details of inquiries, complaints, or comments, as well as actions taken.\nAdhere to all practice rules regarding documentation and access to EMR systems.\nServe as the Front Desk Superuser and motivates Patient Engagement team\nReview, verify, and document in the EHR insurance eligibility for patients.\nConducts household income assessment to calculate sliding fee scale costs for services and updates promissory notes accordingly.\nAssist in chart audits ensuring that all patient documents are complete and updated.\nAssist with overseeing Provider schedules ensuring that providers are not being overbooked and the schedules are balanced throughout the practice.\nWork closely with Front Desk staff to ensure patients have the appropriate documentation to receive care which includes verification of income, insurance and ensures proper authorizations are in place prior to the delivery of service.\nWork closely with Eligibility Specialist notifying patients of the current and past due balances, arranging payment plans.\nAssist team members with troubleshooting issues\nMonitor clinic flow\nResolve patient issues or escalate issues to Director of Clinical Operations or Operations Manager\nAttend all required meetings and trainings.\nResponsible for monitoring scheduling of appointments for services\nResponsible for clearing message boxes in EMR system including, no shows, reschedules, emails, scans, and faxes.\nGive instructions, within in scope of authority, to clients as instructed by doctors, medical and clinical staff.\nCarry out routine checks to ensure safety and security.\nWork collaboratively with teams across the organization\nMonitor and ensure all related reports and information is captured and documented in EMR system\nAssist with Managing data and provides periodic reports on encounters, demographics, kept appointments, cancellations, etc.\nReconcile money collected and completes end of day financial reports and duties including preparing batch to deposit.\nIdentify and recommend operational improvements\nLead team huddles\nAssist with engaging clients directly to coordinate care and direct them accordingly.\nEnsure the privacy and security of protected health information per HIPAA requirements. Provide the highest level of customer service to patients, fellow employees and referral sources, maintains and monitors client waiting areas.\nFollows and actively participates in CSMD's Quality Management Plan and adheres to standards of improvement accordingly.\nPerforms all job responsibilities in full compliance with all applicable laws, rules, regulations, policies, and procedures.\nComplete projects timely.\nOther duties as assigned which could include special projects and assignments.\n

REQUIREMENTS

\nHigh School Diploma or Equivalent\nCMA preferred\nOne year of call center or customer service experience preferred.\nDetail oriented\nMust have ability to learn using medical and dental Electronic Health Records; must have strong computer skills.\nMust demonstrate a positive demeanor, and excellent verbal and written communication skills.\nMust have exceptional interpersonal communication skills to communicate effectively with callers in accordance with established policies and procedures.\nMust be able to effectively resolve conflicts and function in a team environment.\nMust have strong ability to multitask.\n

SUPERVISES

\nN/A\nPHYSICAL

REQUIREMENTS

\nVisual acuity-always.\nHand-eye coordination- always.\nManual dexterity - always for fine manipulation of keyboard\nLifting approximately 10-15 lbs.\nPushing, Pulling- sometimes\nStooping, Bending, and Standing- sometimes.\nMust have strong ability to multitask.\n

WORK ENVIRONMENT

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