Director of Clinical Operations Rise Behavioral Health Services - 2.2 West Springfield, MA Job Details Full-time $110,000 - $120,000 a year 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance Life insurance Pet insurance Qualifications Staff performance monitoring Operational analysis Staff supervision Program management Clinical compliance checks Operations management Team leadership Social service program staff supervision Driver's License Health insurance knowledge Clinical performance metrics Clinical program monitoring Continuous clinical improvement initiatives Regulatory readiness in healthcare Quality control problem-solving Clinical trial standard operating procedures Operational excellence initiatives Clinical quality assurance standards Root cause analysis Workforce management Legal compliance Healthcare performance metrics analysis Behavioral health Full Job Description Position Summary The Director of Clinical Operations provides senior operational leadership for RISE Behavioral Health Services' clinical division. This position is responsible for translating clinical strategy, organizational policies, payer requirements, and regulatory standards into consistent day-to-day practices across clinical programs. The Director develops program leaders, strengthens supervision, monitors clinical operations and performance, and ensures expectations are effectively communicated, implemented, measured, and sustained. Key Responsibilities Provide leadership, supervision, development, and performance management to Program Directors, Assistant Program Directors, and Program Coordinators. Establish and maintain consistent operational and supervisory standards across clinical programs. Translate clinical, payer, contractual, regulatory, and organizational requirements into clear procedures, workflows, and expectations. Develop and maintain clinical SOPs, training materials, decision tools, and other operational resources. Monitor productivity, utilization, documentation, authorization usage, caseloads, staffing capacity, and waitlists. Identify performance and operational concerns early and develop appropriate improvement or corrective-action plans. Use audits and performance data to identify root causes, correct deficiencies, verify improvement, and reduce repeat findings. Ensure clinical expectations and operational changes are effectively communicated and understood by program leadership and staff. Evaluate workforce and leadership needs and recommend hiring, staffing allocation, training, and organizational changes. Support Program Directors and Clinical Supervisors in strengthening leadership, accountability, and employee performance. Partner closely with the Director of Integrated Care to implement clinical strategy and organizational priorities. Provide licensed clinical leadership and coverage within the scope of the Director's professional license. Support continuous quality improvement, regulatory compliance, operational readiness, and sustainable program growth. These responsibilities reflect the original role's emphasis on leadership development, productivity, compliance, capacity, communication, and consistent execution across programs. Required Qualifications Current Massachusetts LICSW, LMHC, or LMFT license in good standing . Master's degree in Social Work, Counseling, Marriage and Family Therapy, Psychology, or another discipline directly relevant to behavioral health. At least 5 years of relevant direct-service experience . At least 10 years of progressive supervisory and/or management experience ; qualifying periods may overlap. Demonstrated experience managing supervisors, managers, Program Directors, or other leaders responsible for clinical employees. Demonstrated experience with clinical operations, regulatory compliance, quality improvement, productivity, employee performance, and program implementation. Ability to translate payer, contractual, regulatory, and organizational requirements into practical procedures and expectations. Strong leadership, communication, problem-solving, and performance-management skills. Demonstrated ability to use operational and performance data to identify concerns and implement sustainable improvements. The experience and operational requirements above are drawn from the original role specifications. Preferred Qualifications Experience working within Massachusetts community behavioral health. Knowledge of MassHealth, MBHP, and CBHI requirements. Experience with programs such as IHBS and ABA and/or overseeing multiple behavioral health service lines. Experience developing and implementing SOPs and standardized clinical workflows. Experience conducting or responding to compliance and quality audits. Experience using dashboards, productivity metrics, or other performance-management tools. Experience leading significant operational or quality-improvement initiatives.

Additional requirements:

Valid driver's license Must comply with

COVID-19

vaccination requirement or receive an approved exemption. Rise Behavioral Health Services LLC is an Equal Opportunity Employer, we do not discriminate in employment based on race, color, gender, gender expression, gender identity, gender reassignment, national origin, political affiliation, religious beliefs and practices, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, pregnancy, parental/maternal status, military service, or other protected characteristics recognized by federal, state and local laws.

Pay:

$110,000.00 - $120,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Pet insurance Tuition reimbursement Vision insurance

Work Location:

In person