Program Manager Medical Support Assistant

Program Manager Medical Support Assistant Ardmore Consulting Group Bethesda, MD Job Details Full-time From $65,000 a year 2 days ago Qualifications Federal Acquisition Regulations Statistics TJC In-person patient registration Customer communication Patient scheduling systems Microsoft Excel HIPAA compliance Medical office management Managing teams in a customer support role Operational management HIPAA Performance Reporting Contract performance monitoring Contract management in healthcare Frontline customer support management Medical scheduling Administrative experience Employee attendance management Medical records Bachelor's degree Government contract management Business Administration Workforce management Hospital regulatory compliance Staffing management Full Job Description Atlanta-based defense contractor is seeking a full time Project Manager - Program Manager - Medical Support Assistant Services, Nursing Departmentat the NIH Clinical Center Building in Bethesda, MD. The Program Manager is the single accountable, dedicated, on-site leader for ACG's Medical Support Assistant workforce supporting the NIH Clinical Center's Nursing Department. The PM holds contractual authority and operational responsibility for every MSA decision the Government touches - candidate screening, shift coverage, training compliance, incident response, timekeeping accuracy, customer-service quality, performance reviews, and reporting to the Contracting Officer's Representative (COR). The PM serves as ACG's primary interface with NIH Nursing leadership and the COR, operating ACG's closed-loop management architecture (Deltek Costpoint Time Collection, Bullhorn ATS, Relias Healthcare LMS). Essential Duties & Responsibilities Training Compliance Ensure every MSA completes CC New Employee Orientation, CCND New Employee Orientation, mandatory CBT modules, and yearly CC Mandatory training within 30 days of start Manage NIH system-specific training (CRIS, NBS, ESS, i-Med Consent, Admissions/Travel/Voucher, Visual Supply Catalogue, Credentialing Database) through Relias Healthcare LMS Submit completion documentation to the COR by required deadlines Required Qualifications Education Bachelor's degree (minimum) in Healthcare Administration, Business Administration, Public Health, Patient Services, Human Resources, Organizational Leadership, or equivalent Master's degree preferred Experience Minimum 7 years of management experience in Federal customer-service or clinical-environment administrative staffing Minimum 3 years in a directly comparable on-site supervisory role overseeing a front-line patient-facing or customer-facing administrative workforce Documented prior responsibility for 24/7 customer-service-heavy administrative teams of comparable size (roster of 23-25 FTEs) Functional Capability Trained and competent in all 9 SOW functional duty categories: Scheduling activities (CRIS / Enterprise Scheduling System / Institute-specific systems) Admissions and outpatient registration Reception Patient records Clinical support Equipment, material, and supply support Patient travel and local transportation (NBS vouchers) Statistics, reporting, and administrative activities SOW language and physical requirements Federal Contract Operating Discipline

FAR / HHSAR

compliance working knowledge SCA Wage Determinations (specifically

WD 2015-4269

) DCAA-compliant timekeeping operations Joint Commission readiness standards applicable to contractors HIPAA / Privacy Act compliance HSPD-12 / Position Sensitivity Level 1 (NACI) credentialing workflows Certifications (Preferred Where Applicable) Project Management Professional (PMP) Certified Professional in Healthcare Quality (CPHQ) Senior Professional in Human Resources (SPHR) / SHRM-SCP Federal Acquisition Certification - Contracting Officer's Representative (FAC-COR) familiarity Clearance and Credentialing Requirements Cleared full-duty physical examination

MD / VA / DC

criminal background check (current within 30 days) Signed NIH non-disclosure agreement PPD within past 6 months Hepatitis B titer current Chicken Pox / MMR / Influenza immunization documentation current Drug Screen (current within 30 days) Position Sensitivity Level 1 (NACI) clearance

HSPD-12 PIV

badge issuance upon completion Skills and Competencies Effective oral and written English communication Working knowledge of medical terminology Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook) Demonstrated supervisory authority over personnel performance issues including progressive counseling, Corrective Action Plans, and termination decisions Physical Requirements Walking, carrying up to ~50 lbs (records and equipment), sustained computer work Preferred Qualifications Prior experience in a Government clinical research environment (NIH, VA, IHS, or DoD medical center) Direct prior experience supervising MSAs, administrative clerks, or front-desk staff in a Federal healthcare setting Familiarity with NIH CRIS, NBS, Enterprise Scheduling System, or i-Med Consent system Experience with Deltek Costpoint, Bullhorn ATS, or Relias Healthcare LMS Bilingual capability. •This position is contingent upon contract award

Job Type:

Full-time Pay:

From $65,000.00 per year

Work Location:

In person