Health Informatics Solution Coordinator Lead

As a Lead Health Informatics Solutions Coordinator, you will be responsible for operational support to technical assistance programs of national scope. You will work collaboratively with all entities involved in the program in the design and development of products or services to support contract deliverables. In addition, you may assist management in leading a team by assigning and reviewing tasks, developing processes, and coaching and training staff for the successful completion of the program. Telligen will consider internal candidates in states we have a business presence in. What you'll do:

Operational Support:

Ensure programs meet and exceed expectations by overseeing program activities, timeliness, and internal quality control standardsCommunicate efficiently and effectively to project teamProvide direction to internal team and/or project team, providing continual status reports and resolving issues in a timely mannerUtilize knowledge and expertise to research and resolve issues in a timely manner to the customer's satisfaction

Documentation:

Create, update, and review documentation and provide input for clarification and detail, ensuring information is accurate, thorough, and follows established processes and compliance requirements (i.e. 508 compliance standards)Provide final review of documents prior to Manager review and approvalEnsure documentation is distributed to team members, end users, and/or customers in a timely manner

Client Management:

Perform client needs analysis and assessmentManage client expectations and relationshipsEnsure programs and services meet and exceed client expectations by overseeing daily activitiesInteract with customers and partners, including other contractors, to ensure successful completion of tasksCoordinate with managers to ensure positive client relationships and that expectations align with contract specific requirements

Required Skills and Experience:

Four-year degree in business, Information Systems, health care, and/or equivalent training and/or experience; 7-10 years' experience in related field Demonstrated experience in health informatics or portfolio oversight2-3 years' client/customer management experience managing and owning client expectations and relationships3-5 years' experience leading professional or support staffDemonstrated experience with a health-related system and/or corporate systemsAdvanced knowledge and experience working with Windows, all Microsoft Office products, and other PC-based software productsIntermediate knowledge and experience working with database applications, data trending/graphics and reporting tools.

Intermediate knowledge and experience with data collection techniques, basic data analysis and graphic representation of dataActive Enterprise User Administration (EUA)

ID:

As a CMS Contractor employee requiring routine access to a CMS federally controlled information system, this position requires establishing an Identity and Credentialing Tool (ICT) account and obtaining a EUA IDIf you do not currently hold an active EUA ID, you must complete the required training and obtain the EUA ID. Failure to obtain the EUA ID within this timeframe may result in the termination of employmentPositions working on specific contracts may require U.S.

CitizenshipPreferred Skills and Experience:

Experience working with CMS and/or other federal agencies preferredExperience working on CMMI alternative payment models preferredExperience with CMS systems such as 4i, ServiceNow, ISP systems, CMS Confluence systems

Who We Are:

Telligen is one of the most respected population health management organizations in the country. We offer ...For full information see follow application link. Telligen and its affiliates are Affirmative Action, Equal Opportunity Employers (EOE/M/F/Vet/Disability) and E-Verify Participants.