Our wellness practice started as a hormone therapy program and has grown into something far bigger. It's now the fastest-growing part of what we do, and one of the most exciting. We're looking for a leader to help us build on that momentum and shape where we go next. Here's what makes this role special.

Half of it is building:

creating the systems and standards that let exceptional care scale, so every patient gets a first-class experience every time.

The other half is growth:

reaching more of the right patients, deepening the relationships we have, and building a reputation known for results. If you love building things that work beautifully and you're energized by raising the bar, this is your kind of role. What you'd own Build the foundation Create clear, repeatable systems that carry every patient smoothly from their first call through onboarding, labs, their plan, fulfillment, follow-up, and the long-term relationship. Design a patient journey where every step connects and nothing is left to chance. Build an operation strong enough to scale, with standards and documentation that let great care run consistently across the whole team. Create clear, smooth ways for information to move between providers, liaisons, and locations. Lead the team Lead and develop our providers and patient liaisons across every location. Set clear expectations, track meaningful goals, and coach people toward their best work. Keep the team sharp and confident with ongoing training as this field evolves. Grow a collaborative, accountable culture where excellence is the standard everyone's proud of. Grow it Take real ownership of growing our patient base and the department's revenue. Use the metrics that matter, lead conversion, retention, and revenue, to guide smart decisions. Build an experience that keeps patients engaged between visits and deepens their loyalty over time. Partner with Marketing to reach the right patients and grow the ProMD name. Own the experience Deliver a concierge-level experience that leaves every patient feeling looked after, informed, and confident. Respond to patient needs quickly and thoughtfully, always with a solution in hand. Keep refining the experience so it grows richer and more personal over time. Stay ahead Keep a pulse on where this field is heading, hormones, peptides, diagnostics, longevity, and bring the best of it to our patients. Explore new therapies and protocols, and champion the ones worth adopting. Run operations Oversee smooth day-to-day operations across all our locations. Lead chart audits that keep us accurate, consistent, and compliant. Keep inventory and vendor reporting running well across sites, including the procedure carts. Partner with clinical and operations leadership to keep everything running seamlessly for patients. Who we're looking for We care more about who you are than what's on your resume. What follows is what we're hoping to find, not a box-checking exercise. You're a natural builder. Creating systems that run well is your instinct. You've led people before, and the room is better when you're in it. You're organized to your core, with an eye for the details that matter. You earn trust easily, with patients, providers, vendors, and your own team. You're comfortable owning numbers and a growth target, and motivated by hitting them. You can hold the big picture and the daily details at the same time. You love solving problems and making things better. You can lead across several locations and priorities with ease. You've worked in healthcare, wellness, med spa, or practice management. A clinical background is welcome but not required. Some grounding in hormone therapy, functional or longevity medicine, or peptides is a plus. Why us We help people look and feel their best, and we want a place where the team doing that work can do the best work of their lives. This is a role with real ownership and real room to build. You'd be shaping the future of a thriving practice, developing a talented team, and setting the standard for how modern wellness care is delivered. If that's the kind of challenge you've been looking for, we'd love to hear from you. Tell us why it's you.

Pay:

From $60,000.00 per year

Benefits:

401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Paid time off Parental leave Vision insurance

Experience:

Team development: 2 years (Required) Hormone therapy: 2 years (Required) Customer service: 2 years (Required)

Work Location:

In person