Overview We are looking for an upbeat, enthusiastic Medical Receptionist/Patient Coordinator to join our team. You will be the first point of contact in our office for patients and visitors, so your customer-service skills will be on full display. In this role, you will carry out front desk operations, coordinate appointments, ensure seamless communication between patients and medical staff, check patients in and out, and serve as a knowledgable resource to patients over the phone and in-person. The best candidates will have experience in an administrative or customer-facing role, be technologically savvy, and have a genuine interest in Medical Aesthetics. Schedule Monday - Thursday; one late night on Wednesdays ending at 7:30 PM. Duties Greet patients and assist with patient intake processes Schedule appointments accurately using medical scheduling software Manage multi-line phone systems with professional phone etiquette, directing calls and taking detailed messages Maintain and update patient billing records within EHR systems Review documentation for accuracy, ensuring treatment charts mirror billing, and all protocols are followed Handle billing and collect payment efficiently while adhering to office policies and procedures Assist with filing, data entry, and general clerical tasks to support clinic operations and office management

Required Qualifications:

Comfortable discussing treatment totals and payment with patients in person and over the phone Exceptional customer service skills combined with professional phone etiquette and effective communication abilities Ability to handle sensitive information in accordance with HIPAA guidelines and maintain confidentiality at all times Strong organizational skills with attention to detail for documentation review and medical records management

Preferred Qualifications:

Proven experience as a Medical Receptionist or in a similar administrative role Strong knowledge of EMR (Electronic Medical Records) systems Familiarity with medical terminology/medical aesthetics Excellent computer skills with proficiency in Google Office applications and office management software Prior clinic or dental office experience Knowledge of skincare, injectables, facial treatments, etc Join us in making a meaningful difference in patient's confidence and wellbeing by providing exceptional administrative support in a fast-paced healthcare environment. Your dedication will help ensure our clinic runs smoothly while delivering compassionate service that patients trust.

Pay:

From $21.00 per hour Expected hours: 20.0 - 25.0 per week

Benefits:

Employee discount Free parking Paid training Uniform allowance Application Question(s): What makes you a great fit for this role? (those who do not answer will not be considered) Ability to

Commute:

Westminster, MD 21157 (Required)

Work Location:

In person