Do you thrive in a fast-paced environment where every day is different? Are you highly organized, detail-oriented, and passionate about creating an exceptional patient experience? Brookings Family & Cosmetic Dentistry is looking for a Patient Experience Coordinator to join our team. This is much more than a traditional front desk position. We're looking for someone who enjoys coordinating schedules, anticipating needs, solving problems, and helping our practice run smoothly from the moment a patient walks through the door until they leave. What You'll Do As our Patient Experience Coordinator, you will: Welcome patients and create a warm, professional first impression. Coordinate patient check-in and check-out while keeping the day running efficiently. Schedule appointments and help maintain productive provider schedules. Balance patient interactions, phone calls, messages, and administrative responsibilities throughout the day. Coordinate with medical offices and specialists by requesting and sending records, referrals, and medical clearances. Prepare and review patient charts to ensure appointments are ready before patients arrive. Help maintain an organized reception area and support the overall flow of the practice. Work closely with doctors, hygienists, assistants, and administrative team members to provide outstanding patient care. We're Looking For Someone Who Loves helping people and providing excellent customer service. Is organized, dependable, and detail-oriented. Can prioritize multiple tasks while remaining calm under pressure. Has excellent communication and interpersonal skills. Demonstrates strong follow-through and takes ownership of assigned responsibilities. Works well independently while also being a collaborative team member. Learns quickly and enjoys improving processes. Maintains professionalism, confidentiality, and a positive attitude. Preferred Qualifications Dental or medical office experience is preferred but not required. Experience with practice management software is a plus. Customer service or administrative experience is highly valued. Why Join Brookings Family & Cosmetic Dentistry? We're a family-focused dental practice committed to providing exceptional care in a welcoming environment. We believe in supporting one another, continuously improving, and creating an outstanding experience for both our patients and our team. If you're looking for a position where you can make a meaningful impact every day while working with a supportive team, we'd love to hear from you!

Pay:

Based on experience

Schedule:

Full-time, Monday-Thursday Job Type:

Full-time Benefits:

Employee discount Paid time off Retirement plan

Work Location:

In person