Patient Care Coordinator/Marketing Assistant Be the Person Who Sets the Tone for Care, Confidence, and Connection Whether a patient is calling for the first time or checking in for their tenth visit, you're the voice and presence that makes them feel welcomed, remembered, and supported. At Ruther Health and Wellness in Holland, MI , that voice could be yours. We're hiring a Full-Time Front Office and Marketing Coordinator who brings warmth, focus, professionalism, and compassion to every interaction. Someone who doesn't just schedule appointments but creates calm in the middle of a busy day. Someone who doesn't just answer phones but becomes a trusted point of connection during someone's healing process. This role isn't about punching the clock. It's about being the heartbeat of a boutique physical therapy clinic where care begins before treatment even starts.

Your Role:

Where Support Meets Leadership You'll be the first impression and the steady anchor throughout the patient journey. From the first phone call to the final check-out, you'll guide patients with clarity, empathy, and confidence. You'll be the person who explains what comes next, who reassures them when everything feels unfamiliar, and who helps them stay engaged and supported throughout their care plan.

A Day In This Job Feels Like:

Purposeful, Connected, OrganizedPatient Flow and Scheduling That Runs Smoothly Convert inquiries and referrals into scheduled evaluations Respond quickly and warmly to incoming calls, messages, and questions Maintain a consistent, reliable schedule that supports plan-of-care completion Coordinate with the clinical team to keep the day running efficiently Insurance Conversations Made Clear and Human Verify insurance benefits and obtain authorizations Explain deductibles, copays, and coverage in a way that feels simple and supported Collect payments with professionalism and confidence

Details Done Right:

Records, Accuracy, and Follow Through Enter and maintain accurate patient information in Prompt EMR Keep digital charts organized and complete Send timely documentation and provider communications Brand, Marketing, and Relationship Building Serve as a warm, confident, and welcoming presence at the front desk Reduce cancellations and support patient accountability Assist with billing, collections, and administrative workflows Support social media, marketing tasks, and practice visibility Follow up with past and current patients to support conversions and retention

This Job Is Meant For You If:

You have 3+ years of experience in a healthcare or medical front office role You're confident with insurance verification, scheduling, and EMR use You communicate with clarity, kindness, and professionalism You have experience in marketing, social media, sales, or hospitality You stay calm, organized, and accurate when the pace picks up You care about making people feel seen, supported, and valued You want to be part of a clinic where your work truly matters You are comfortable working with Prompt EMR, Google Workspace, Instagram, and Facebook You are looking for a role with no supervisory responsibilities

What You Can Count On Compensation:

$22-26/hour , based on experience

Schedule:

Full-Time Mon-Thurs:

8:00am-6:00pm

Fri:

8:00am-12:00pm

Work Setting:

Onsite Benefits That Support You 401(k) Matching Health Insurance Paid Time Off Training and Development Support Opportunity for Advancement Free Uniforms What Makes This Workplace Worth Joining Ruther Health and Wellness is a fast-growing, boutique physical therapy clinic where your work directly shapes both the patient experience and the way the community engages with the brand. This is a role where you'll learn, grow, and contribute creatively, surrounded by a team that values initiative, positivity, and continuous personal development. If you're looking for a position where you can make a meaningful impact and feel proud of your contribution, this is the right environment for you. What Team Members Say "Working at Ruther Health

+ Wellness has been such a rewarding experience. Knowing we are part of something meaningful makes a difference. We take the time to really understand each patient and get to the root of what's going on, and that feels impactful." "Ruther Health

+ Wellness truly invests in its employees. The resources and mentorship opportunities have given me so much confidence. I never feel like I'm navigating challenges alone and support is readily available." "Kelly and Pete have created something special here. Communication is natural, the environment is welcoming, and you feel heard and valued. I look forward to coming to work because I know I'm part of a team that genuinely cares about patients and one another." If Something Here Feels Right, Trust That Instinct Standing still doesn't create new opportunities. Taking action does. The right people don't wait for permission.

They step forward. Apply Today and Start the Conversation We're actively interviewing and expect to fill this role soon. If this feels aligned, apply now and introduce yourself. Your next chapter might start here.

Pay:

$22.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Health insurance Paid time off Professional development assistance Application Question(s): Are you comfortable using proven sales language to support plan-of-care conversions, or open to learning? How many years of front desk or patient care experience do you have in a healthcare setting? Are you familiar with EMR and billing systems? If yes, which ones? Do you have experience calling leads and converting them into scheduled evaluations? If so, please explain.

Experience:

front office admin in healthcare setting: 1 year (Preferred)

Work Location:

In person