Hospitality Director Trinity Health Senior Communities - 3.2 Livonia, MI Job Details Full-time 9 hours ago Qualifications Customer communication Community partnership development strategy Community management Managing teams in a customer support role Team leadership In-person customer service Focus groups (needs assessment method) Managing hospitality teams Working with seniors Focus group research Resident rapport building Leading team collaboration initiatives Customer satisfaction improvement

Full Job Description Employment Type:

Full time

Shift:

Day Shift Description:

Position Overview:

Under the direction of the Administrator, Executive Director and/or Regional Housing Administrator and in cooperation and collaboration with the Community's Leadership Team and TSLC Home Office and staff, the Director will oversee and manage all hospitality related functions. The Director is responsible for the delivery of professional and attentive customer service that exceeds industry standards and provides a behavioral model for all employees within the Community. The Director will proactively identify, develop and execute solutions to enhance the resident living experience and customer service. The Director is also accountable for the admissions process, including managing and reporting the community's census and resident turnover. Minimum Qualifications Bachelor's degree with 5-7 years' experience in customer service, hospitality, or community relations or equivalent combination of education and experience. Retail, customer relations and /or hospitality experience a plus. Supervisory experience preferred. Demonstrates superior written and verbal communication, human relations management, and presentation skills Must be comfortable operating in a collaborative, shared leadership environment. Self-starter, highly motivated with high energy level. Anticipate the needs of residents and families, going "above and beyond" routinely to provide a comfortable environment, home atmosphere and outstanding experience; serves as the point person for the community. Serve as on-site community representative for issue resolution and customer service. Manage department and direct reports (when applicable) and create and implement a comprehensive hospitality plan that addresses the following: Establishing the community as "the senior resource" in the community-at-large Engage residents/families in focus groups and customer service surveys to gather input and measure success of Hospitality Plan and customer service initiatives. Facilitate resident-to-resident communication and feedback to management. Marycrest is a member of Trinity Health Senior Communities (THSC), one of the nation's largest, multi-institutional Catholic health care delivery systems, with over 40 communities in multiple states. From our amazing residents and guests who live and stay at our communities to our colleague-centric culture, you'll find an environment that fosters a diversity of careers options and promotes career growth within the greater Trinity network. Trinity Health's Commitment to Diversity and Inclusion Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.