Rochester Beauty Bar & Medspa is seeking a polished, energetic, and highly organized Front Desk & Patient Care Coordinator to create an exceptional experience for every guest. This is not a position for someone who wants to simply sit at the front desk. We are looking for a proactive team member who notices what needs to be done, stays productive, follows through, and helps the office operate smoothly.

Responsibilities:

Warmly greet and check in patients Answer phones, texts, emails, and patient questions Schedule and confirm appointments Manage the schedule to reduce gaps and maximize bookings Educate guests about services, memberships, promotions, and products Follow up with leads and help convert inquiries into appointments Assist patients with forms and appointment preparation Process payments and complete checkout accurately Support membership enrollment and retention Maintain a clean, organized, and professional reception area Communicate effectively with providers and the clinical team Protect patient privacy and follow HIPAA requirements Complete assigned tasks without needing constant direction Help with inventory, office organization, and daily administrative duties The ideal candidate: Is warm, polished, confident, and professional Provides luxury-level customer service Is comfortable discussing services and recommending appropriate next steps Has excellent phone, writing, and communication skills Can multitask without losing attention to detail Takes initiative and stays productive during slower periods Is dependable, punctual, and accountable Handles sensitive information professionally Works well in a fast-paced, team-oriented environment Is comfortable learning scheduling and customer-management software Experience with Vagaro, a medical office, medspa, dermatology, plastic surgery, wellness practice, hospitality, or luxury retail is preferred but not required.

What we offer:

$17 per hour Part-time schedule Performance-based bonus opportunities Room for growth Employee discounts on eligible services and products Training and development A beautiful, professional work environment Opportunity to work with an established medspa and expanding wellness practice To apply, please submit your résumé and a short note explaining why you would be a great fit for Rochester Beauty Bar & Medspa. Rochester Beauty Bar & Medspa is an equal-opportunity employer. Employment decisions are based on qualifications, merit, and business needs.

Pay:

$17.00 per hour

Work Location:

In person