Patient Coordinator I Concierge Service McLaren Health Care - 3.2 Southfield, MI Job Details Full-time 1 day ago Qualifications Computer operation Customer communication Word processing High school diploma or GED Desktop applications

Full Job Description Job Summary:

Responsible for scheduling clinic, radiology and other ancillary appointments for returning KCC patients as well as performing all responsibilities of a staff information specialist.

Responsibilities:

Answers all incoming customer calls. Identify and triage information needs of caller. Enters accurate demographic and insurance information into the scheduling system to ensure that financial viability at Karmanos Cancer Hospital is secured at the most basic level. Responsible for scheduling appointments requested by customers via email.. Based on predetermined template, schedule return and return to new provider patients for treatment and physician clinic appointments; schedule new and return patients for radiology and other diagnostic and screening procedures. Participate in staff meetings and continuing education programs with other staff members in order to build individual skills and implement process improvements that lead to achieving and sustaining a high level of caller satisfaction. Assists and educates patients, families, and physicians' offices in procedures necessary to procure a complete set of records and the importance of having those records available for a complete evaluation.

Qualifications:

• High school diploma required. Bachelor degree preferred.
• Two years of customer service or healthcare related experience.
• PC and word processing skills are required.
• Knowledge of billing and managed care programs preferred.
• Familiarity with third party insurance verification, authorization and referral procedures preferred.
• Familiarity with cancer-related information and terminology.
• Good interpersonal skills.
• Excellent written and verbal communication skills.

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans Additional Information Schedule:

Full-time Requisition ID:

26004586

Daily Work Times:

8am-4:30pm

Hours Per Pay Period:

80

On Call:

No Weekends:

No About Us McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan's largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.