Company Overview JOSEPH Advanced Oculofacial Plastic Surgery is a premier surgical practice dedicated to providing exceptional clinical care with personalized, concierge-style experience. We offer a variety of cosmetic and functional procedures for the eyes, face, and neck. We are dedicated to making a positive difference in the lives of our patients. We also pride ourselves on creating a culture where our employees feel valued, engaged, and passionate about our mission and the service we provide. Job Overview The Patient Care Coordinator is a key team player in our mission to provide the highest standard of care and service to our patients; and ensures that the patients' experience with our practice is seamless and exceptional from start to finish. Responsibilities The Patient Care Coordinator is responsible for the following: Greets each patient warmly and sincerely Courteously answers inquiries and handles appointment requests in person and by phone Performs check-in and check-out of patients including patient intake Schedules appointments accurately Inputs and accesses data accurately in electronic medical record system Explains financial policies, insurance benefits, and cost estimates/quotes to patients as needed Process payment transactions Verify insurance benefits and obtain authorizations if needed Process and review billing claims if needed Perform office opening and closing duties per practice protocol Assists with procedures if needed May cross train to perform other duties as necessary to support operations of the practice Protects the privacy of patients at all times.

Qualifications:

Must have associates degree or equivalent Must have previous customer service experience Previous experience healthcare is desired but not required Experience in the aesthetic industry is desired but not required Experience with bookkeeping is desired but not required Must be fluent in oral and written English Must be proficient in typing, working with PCs, Microsoft Office Experience with social media marketing is desired but not required Must be able to prepare and review written documents accurately and completely Must be able to communicate with others using clear and professional language Must be polished and professional: willing and able to cover any visible tattoos or facial piercings during work hours; hair must be neat and professional appearing; only natural hair colors accepted unless otherwise discussed; nails must be kept short and clean; neutral nail polishes only; no artificial nails; no perfumes; uniform must be clean and professional and provided by the practice. Must be authorized to work in the

US The Ideal Candidate:

Must be honest, ethical, caring, proactive, and professional. Must maintain a cheerful, friendly, courteous, and professional demeanor at all times Must have excellent communication skills both in person and electronically and be prompt in responding to electronic communications. Must have exceptional interpersonal skills, and be able to use tact, sensitivity and understanding when dealing with a variety of customer service scenarios, including potentially stressful and highly emotional situations Must have great problem-solving skills Must be highly organized, works well on more than one task at a time, and have meticulous attention to detail Must have strong work ethics, takes pride in their work and is committed to our mission of providing exceptional care and experience for our patients

Pay:

$22.00 - $26.00 per hour

Benefits:

401(k) Dental insurance Health insurance Opportunities for advancement Paid time off Paid training Uniform allowance

Education:

Associate (Preferred)

Experience:

CUSTOMER SERVICE

: 1 year (Required) Ability to

Commute:

Troy, MI 48083 (Required)

Work Location:

In person