In Coon Rapids, we embrace a team-based approach, working collaboratively to support all providers and ensure consistent, high-quality patient care. This position requires someone who thrives in a fast-paced, busy clinic environment while maintaining a positive and professional demeanor. Answer phone calls and facilitate the handling of informational and other requests by callers. Answer and analyze telephone requests.

Triage and assess importance of telephone calls using problem-solving skills and take/route messages as appropriate.

Transfer or direct calls to appropriate person or department.

Schedule computerized patient appointments, diagnostic testing and referrals as requested. Assist patients with appointments and coordinate provider orders. Greet patients warmly and professionally.

Update patient information, as necessary.

Complete appropriate paperwork for insurance pre-authorization; route to assigned areas.

Collect and route patient copayments according to standard Clinic procedures.

Coordinate/facilitate provider orders for further services, referrals, and additional follow-up patient appointments. Assist Physician/Professional Staff with patient care. Collaborate with physician regarding patient care and relay instructions/medical advice to patient under supervision of physician.

Participate in practice improvements by implementing changes to procedures/workflows, identifying opportunities for improvement, and assisting with the delivery of compassionate and personalized patient care.

Process medication refill requests in a timely manner. Process insurance and prior authorizations. Obtain authorizations from work comp and V.A. carriers for diagnostic testing, referrals and office visits as ordered by provider.

Assist patient with insurance forms as requested and forward to appropriate department. Perform miscellaneous Medical Record duties. Obtain appropriate authorizations for releasing patient information.

Import all patient correspondence (test results, referral letters, etc.) into EHR and route to provider for review. Perform miscellaneous clerical duties. Fax referrals and other documents.

Retrieve and distribute mail.

Reminder calls.