Patient Care Coordinator - Call Center (Full-Time) Our busy ENT practice is seeking a friendly, customer-focused Patient Care Coordinator to join our Call Center team. As the first point of contact for many of our new patients, this role is essential in creating a positive patient experience from the very first interaction. We are looking for someone who is compassionate, professional, and committed to providing exceptional customer service. Salary is commensurate with experience and education. Essential Responsibilities Answer a high volume of incoming patient calls in a courteous and professional manner. Schedule new and follow-up appointments according to provider scheduling guidelines. Accurately collect and enter patient demographics, insurance information, and referral details. Assist patients with scheduling needs while providing outstanding customer service. Maintain accurate patient records within the electronic medical record (EMR) system. Perform other related duties as assigned. Qualifications Minimum of two (2) years of customer service experience in a medical office or healthcare setting. At least one (1) year of experience using an electronic medical record (EMR) system. Excellent communication, interpersonal, and organizational skills. Ability to multitask and remain calm in a fast-paced, high-volume environment. Strong attention to detail and commitment to patient satisfaction. If you enjoy helping others and thrive in a fast-paced healthcare environment, we encourage you to apply and become part of our team. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.'

Pay:

From $17.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Experience:

EMR systems: 1 year (Preferred)

Customer Service:

2 years (Preferred) Ability to

Relocate:

Des Peres, MO:

Relocate before starting work (Required)

Work Location:

In person