Patient Care Coordinator Flathead Dental Implant Arts Kalispell, MT Job Details Full-time $18 - $20 an hour 6 days ago Benefits Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications In-person patient registration Office activity coordination Customer relationship building Phone communication Dental receptionist Client rapport building Greeting customers Opportunity Management Greeting dental patients Scanning Assisting medical staff Lead Conversion Medical records Task prioritization New customer acquisition Initial Contact (sales skills) Lead Tracking Handling patient inquiries Managing patient records Care coordination Sending lead generation communications Customer interaction during outreach Sales follow-up Patient scheduling via phone Entry level Client interaction via phone calls Office record organization Full Job Description Flathead Dental Implant Arts | Kalispell, MT Are you the kind of person who loves talking to people, staying organized, and making a difference every day? At Flathead Dental Implant Arts, we're not just filling a front desk position—we're looking for someone who will help guide patients through one of the biggest decisions they'll ever make. Many of our patients have spent years hiding their smile. Some are nervous. Some are embarrassed. Some have been putting this off for decades. Your job is to make sure their first interaction with our practice leaves them feeling hopeful, comfortable, and excited to take the next step. If you're energized by helping people, enjoy meaningful conversations, and can keep multiple moving pieces organized, we'd love to meet you.

Your Primary Responsibility:

New Patient Lead Management Our marketing brings new patients to us every day. Your responsibility is to make sure no opportunity is missed. You'll respond to incoming inquiries, return phone calls, text and email prospective patients, and guide them through our structured qualification process. You'll learn about their goals, answer questions, identify whether they're a good fit for our practice, and schedule the appropriate consultation. These aren't cold calls. These are people who have already reached out because they're looking for help. Success in this role comes from building trust, following our proven systems, and creating an exceptional first impression. Your ability to consistently connect with new patients plays a direct role in the continued growth of our practice. Supporting Our Front Office When you're not working new patient leads, you'll help keep our office running efficiently. You'll answer incoming calls, welcome patients, check them in and out, coordinate schedules, process payments, maintain patient records, prepare paperwork, scan documents, and provide support to our Treatment Coordinator and clinical team throughout the day. Organization, attention to detail, and the ability to shift priorities quickly are essential in this role. We're Looking for Someone Who... Loves connecting with people. Communicates confidently by phone, text, email, and in person. Is organized and detail-oriented. Enjoys following proven systems and processes. Can balance multiple priorities without feeling overwhelmed. Brings positive energy and professionalism every day. Takes ownership and follows through. Dental experience is a plus, but it isn't required. We can teach dentistry. We can't teach genuine compassion, a positive attitude, and a strong work ethic. Why Flathead Dental Implant Arts? We're a team that truly enjoys working together. We celebrate successes, support each other through challenges, and never lose sight of why we're here—to help people smile with confidence again. If you're looking for a career where your conversations matter, your work has purpose, and every day brings something new, we'd love to hear from you.

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Health insurance Paid time off Vision insurance

Work Location:

In person