About the Role Family Chiropractic is a busy practice, and our front desk is where trust is built or lost. Before a patient ever sees the doctor, they see you — and how you handle their check-in, their schedule, and yes, their bill, shapes whether they trust us enough to keep coming back and get better. This is not a slow-paced office. Phones, check-ins, scheduling, and payments happen at the same time, and the details have to be right. But it's also not a job where you can hide behind a screen — you'll be having real, sometimes uncomfortable conversations with patients about insurance and money, and doing it in a way that leaves them feeling respected, not judged. If you're fast, accurate, genuinely warm with people, and not afraid of a hard conversation, keep reading. What You'll Do Daily Open and close the office Check patients in and out efficiently Schedule appointments and manage the day's flow using SKED and ChiroTouch Set up new patients — accurate data entry and insurance verification Process payments and have direct conversations with patients about co-pays and balances Handle health insurance verification, billing questions, and personal injury (PI) case documentation and follow-up Answer phones, texts, and emails promptly Field patient questions and concerns with professionalism and warmth, even when the conversation is hard You're the Right Fit If… You genuinely care about people — patients are the reason we exist, and our standards are high You don't avoid a hard conversation about money or insurance — you just handle it with care You don't get flustered when the phone's ringing, someone's checking in, and a text comes in at the same time — you know how to prioritize without dropping the ball You catch your own mistakes before anyone else does — accuracy is a standard you hold yourself to, not something you're working on You learn new software quickly (we use ChiroTouch and SKED) and don't need to be shown the same thing twice You show up, reliably, on time, every day — consistency here is non-negotiable You keep your workspace neat without being asked You're generally positive and pull your weight on a team that does the same Qualifications Full-time availability, Monday-Friday, in person (no remote option) — required Front desk, customer service, or healthcare experience helpful — we'll train the right person Bilingual in Spanish and English strongly preferred — we serve a growing number of Spanish-speaking patients and value being able to communicate with them directly Comfortable in a busy, fast-moving office How to Apply Submit your resume through Indeed only — please do not call or visit the office to apply or check on your application status Answer this required question: "Tell us about a time you had to say something to someone that they didn't want to hear. How did you handle it?" — applications without an answer will not be reviewed Following these instructions exactly is part of how we evaluate candidates for this role — we notice who reads carefully Watch your inbox — qualified candidates will be contacted for next steps

Pay:

$14.00 - $18.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Employee discount Gym membership Health insurance Life insurance Paid time off Paid training Vision insurance Application Question(s): Tell us about a time you had to say something to someone that they didn't want to hear. How did you handle it?

Work Location:

In person