This Isn't Just a Front Desk Job A great patient experience starts long before someone enters the treatment room. It begins with the first phone call, the first welcome, and the confidence a patient feels knowing they are in the right place. As a Patient Care Coordinator , you will play an important role in helping patients feel supported, informed, and cared for throughout their experience with our clinic. You will help keep the front office organized, answer patient questions, coordinate scheduling, assist with insurance authorizations, and ensure communication flows smoothly between patients, therapists, and the rest of the team. Our team is known for providing professional, personal, and compassionate care to our patients and the physicians we serve. We strive to deliver world-class service to our clients while also creating a positive, supportive, and rewarding place for our employees to come to work every day. Why This Role Matters For many patients, you will be the first person they speak with and the first person they see when they arrive. Your ability to make someone feel welcome, answer questions clearly, and help them navigate the scheduling and intake process can shape their entire experience with our clinic. This is an opportunity to build meaningful relationships, support the delivery of excellent patient care, and become an important part of a team that genuinely cares about the people we serve.

What You'll Receive Salary:

$20.00-$23.00 per hour Full-Time or Part-Time Opportunities 401(k) Health Insurance Paid Time Off Supportive and Positive Work Environment Hands-On Training Opportunity to Begin or Grow Your Career A Team That Works Hard and Has Fun Together What You'll Do Patient Experience and Front Office Support Greet and welcome patients in a friendly, professional, and service-oriented manner Create a positive first impression for every patient who contacts or visits the clinic Respond to patient questions over the phone and in person Help patients feel comfortable, informed, and supported throughout their experience Scheduling and Communication Answer incoming phone calls and assist patients with scheduling appointments Communicate clearly with patients regarding appointments and clinic processes Work closely with the Office Manager to maintain open communication between the front desk and therapists Help ensure patient needs are communicated and addressed promptly Intake and Payment Support Assist new patients with completing intake paperwork Accurately save and organize documents within the electronic medical record system Collect and record patient payments Maintain accurate and organized patient information Insurance and Administrative Support Assist the Office Manager with coordinating patient insurance authorizations Help maintain accurate documentation and administrative records Support the front office with additional administrative responsibilities as needed Clinic and Team Support Assist Physical Therapists by providing necessary clinical supplies upon request Help maintain a clean, organized, and welcoming clinical environment Support the team wherever needed to ensure patients receive excellent care You're a Great Fit If You Have an outgoing, friendly, and positive personality Enjoy helping people and making them feel welcome Are self-motivated and have a history of getting things done Communicate clearly and professionally Are dependable, organized, and willing to learn Can work hard while maintaining a positive attitude Enjoy being part of a supportive and collaborative team Are looking for a great place to begin your career or continue building your experience Previous medical office or front desk experience is helpful, but it is not required. We are primarily looking for someone with the right personality, a willingness to learn, and a genuine desire to help patients and support the team. Are You Ready for a Fresh Start? Do you want a work environment that is positive and rewarding? Do you get satisfaction from helping people? Are you self-motivated and ready to contribute? Are you willing to work hard while having fun with a supportive team? If so, we would love to hear from you.

Apply Today Job Types:

Full-time, Part-time Pay:

$20.00 - $23.00 per hour

Benefits:

401(k) Health insurance Paid time off Application Question(s): How many years of front desk or Patient Care Coordinator experience do you have in a healthcare setting? Do you have experience with, or are you familiar with, EMR and billing systems? Do you have experience with insurance verification and authorization processes, including collecting co-pays? Do you have experience contacting patient leads and converting them into scheduled evaluations or consultations? Please describe. Are you willing to undergo proven sales training to assist with lead conversion and evaluation scheduling?

Work Location:

In person