Patient Care Coordinator - Edison, NJ

ROLE OVERVIEW

As a Patient Care Coordinator, serving as the first point of contact for patients in a dynamic medical practice. Responsible for seamless patient flow, appointment management, and exceptional customer service delivery.

KEY RESPONSIBILITIES

Patient Services:

Greet patients, verify demographics/insurance, manage check-in/check-out processes

Sales:

Prospecting patients that have not been in our practice to bring business into the practice.

Scheduling & Flow:

Optimize daily schedules, minimize missed appointments, coordinate patient movement

Administrative Tasks:

Process referrals/authorizations, collect payments, handle multi-line phone system

Technology:

Utilize electronic health records for documentation and workflow management

Support Functions:

Filing, copying, faxing, message management, and reception area maintenance

REQUIRED QUALIFICATIONS

Excellent communication and customer service skills Strong multitasking and organizational abilities EHR/computer proficiency Professional demeanor with confidentiality awareness Ability to work independently and collaboratively Detail-oriented with strong decision-making skills

PREFERRED

Bilingual capabilities Medical office experience Insurance verification knowledge

WORK ENVIRONMENT

Fast-paced medical practice requiring flexibility, enthusiasm, and commitment to excellence. Professional appearance and demeanor required at all times.

Pay:

$22.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Experience:

Customer service: 2 years (Required)

Multitasking:

1 year (Required)

Language:

Spanish (Preferred)

Work Location:

In person