Module Role Overview:

Lead end-to-end delivery of enterprise ServiceNow initiatives. Act as the primary point of accountability for project execution, partnering with business owners, stakeholders, and technical teams to ensure high-quality, on-time, and budget-compliant outcomes.

Key Responsibilities:

Project Delivery:

Manage the full project lifecycle (requirements, design, dev, test, deployment) following HMH IT's standardized processes.

Resource & Task Management:

Oversee resource planning, project tasks, milestones, and RASCIs within ServiceNow PPM/SPM.

Stakeholder Liaison:

Act as the primary bridge between customers, vendors, and internal leadership; maintain trusted relationships and transparent reporting.

Risk & Change Management:

Proactively identify risks, develop mitigation plans, and oversee scope changes to meet project goals.

Expertise:

Demonstrated success in organizing/tracking projects, managing teams, and delivering on-time/on-budget results. Extensive experience managing ServiceNow implementations; Clinical Device Management (CDM), Strategic Portfolio Management (SPM) and ITSM. Experience implementing Healthcare Life Sciences ( HCLS) a plus.

Skills:

Exceptional communication, relationship management, critical thinking, and complex problem-solving abilities. Familiarity with ServiceNow AI capabilities a plus.

Preferred Certifications:

PMP, ITIL, and ServiceNow certifications (CSA, CIS in

SPM/ITSM

). SCRUM/Agile certification (CSM, PSM).

Pay:

$55.00 - $60.00 per hour

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