Patient Experience & Scheduling Coordinator Gentle Dentistry, P.

A. - 5.0

Haworth, NJ Job Details Full-time $20 - $26 an hour 1 day ago Benefits Profit sharing Health insurance Dental insurance 401(k) Paid time off 401(k) 6% Match Vision insurance 401(k) matching Life insurance Qualifications Teamwork Customer relationship building Interpersonal skills Phone communication In-person customer service Attention to detail Restaurant experience Time management Client interaction via phone calls Full Job Description Patient Experience & Scheduling Coordinator Private Dental Practice | Haworth, NJ | Full-Time, 4-Day Workweek Gentle Dentistry is a multi-generational private dental practice serving Bergen County since 1961. We combine advanced technology, comprehensive and minimally invasive dentistry, and a highly personalized approach to patient care. We're building a modern front desk-less experience where technology handles more of the routine transactions so our team can spend more time doing what technology cannot—listening, solving problems, building relationships, and making patients feel genuinely cared for. We're looking for an experienced, polished professional who brings the service mindset of premium hospitality to healthcare and wants to help us redefine what a dental visit can feel like. What You'll Do  Create an exceptional patient experience—from the first phone call through the completion of each visit.  Manage complex scheduling for doctors, hygienists, and specialty care while protecting an efficient, productive schedule.  Answer patient calls with warmth, confidence, and professionalism; understand what the patient needs and guide them to the appropriate next step.  Coordinate appointments, schedule changes, cancellations, short-notice openings, and patient follow-up.  Anticipate patient needs, recognize concerns or anxiety, and resolve problems before they become complaints.  Work closely with our doctors, hygienists, assistants, and administrative team to create seamless patient handoffs and ensure details don't fall through the cracks. What You'll Need  2+ years of relevant experience in a dental practice, healthcare environment, premium hospitality, or another high-touch client-service setting.  Exceptional customer-service and interpersonal skills.  Strong telephone communication skills—you should be comfortable listening, guiding conversations, and helping patients make decisions.  Excellent scheduling, organizational, and time-management ability.  Strong attention to detail and consistent follow-through.  Confidence working in a fast-moving environment where priorities sometimes change.  Comfort learning and using technology, digital communication, and automated systems.  A genuine sense of ownership: when you see something that needs attention, your instinct is to help solve it. Nice to Haves  Previous dental front-office, scheduling, patient-coordination, treatment- coordination, or healthcare experience.  Eaglesoft experience preferred, but we will train the right candidate.  Experience in luxury hospitality, concierge healthcare, aesthetic medicine, private clubs, luxury retail, high-end restaurants, or another premium service environment.  Familiarity with dental terminology and treatment scheduling. Benefits & Perks  4-day full-time workweek  401(k) with 6% Safe Harbor contribution/match  Profit-sharing plan  Blue Cross Blue Shield health insurance eligibility after one year, with 50% of the premium paid by the practice  Dental benefits  Opportunity to learn and grow within a highly advanced, technology-forward private practice  A work environment where excellent patient care, hospitality, teamwork, and professional development are valued Compensation & Location 

Compensation:

Starting at $31/hour, commensurate with experience 

Location:

Gentle Dentistry — Haworth, Bergen County, New Jersey 

Position:

Full-Time 

Schedule:

4 days per week o

Monday:

11:00 AM-8:00 PM o

Tuesday:

7:45 AM-5:00 PM o

Wednesday:

7:45 AM-5:00 PM o

Friday:

7:45 AM-5:00 PM The Person We're Hoping to Find You may already work in dentistry—or you may have developed exceptional service skills somewhere else. Either way, you notice things. You remember names. You recognize when someone is uncomfortable. You enjoy solving problems. You don't need to be reminded repeatedly to follow through. And when a patient needs help, your first thought isn't "Whose job is that?"

It's:

"Let me take care of that for you." If you're looking for another conventional front-desk job, this may not be the right position. If you're looking for an opportunity to help create what a modern private healthcare experience should feel like, we'd like to meet you.

Pay:

$20.00 - $26.00 per hour Expected hours: 15.0 - 30.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person