Benefits:

Dental insurance Employee discounts Health insurance Paid time off Vision insurance Job description: As the Patient Experience Coordinator for Positive Reset Manalapan, you are the critical first point of contact for our community finding healing. We are looking for a reliable and highly compassionate and efficient individual who understands that administrative accuracy and emotional intelligence are equally important. Your role is to curate a seamless, welcoming, and trust-based experience for every client from their very first call, while ensuring our clinic's day-to-day operations are precise and supportive.

Key Responsibilities:

Full-Time Front Desk & Patient Coordination Serve as the professional, compassionate face of #PositiveResetManalapan , greeting all patients, families, and visitors with genuine care. Efficiently manage high-volume calls, emails, and clinic communications. Own the central scheduling system, proactively managing staff and patient schedules to ensure maximum efficiency and proper appointment coverage. Lead the new patient intake process, managing EMR registration, intake paperwork (digitally), and ensuring flawless documentation in our Electronic Medical Record (EMR) System. Collaborate effectively with our billing team to process payments, manage invoices, and handle front-desk insurance verification and billing inquiries with precision. Act as the primary administrative point of connection between the front desk, the clinical team, and clinic leadership to enhance overall client satisfaction. Coordinate day-to-day clinic workflow and support special projects, staff onboarding, and internal communications as assigned.

Schedule & Hours:

This is a permanent, full-time salaried position structured specifically to anchor our highest-volume premium clinic hours: Monday through

Thursday, and Saturday Note:

As a core operational leader, maintaining consistent attendance and shifts is a non-negotiable requirement of this role.

Qualifications:

Minimum 2 years of experience in medical office administration or client care coordination (specific experience in a mental health or behavioral health setting is highly preferred). High school diploma or equivalent is required; relevant certifications (e.g., Medical Office Management) are a plus. Advanced proficiency with Medical Scheduling Software and Electronic Medical Record (EMR) Systems. Deep understanding of and strict adherence to HIPAA regulations and the ability to manage highly sensitive patient information with absolute professionalism and confidentiality. Exceptional organizational skills and an obsessive attention to detail, with a focus on accurate data entry and record maintenance. Demonstrated ability to manage high-volume administrative tasks, multiple clinic communications, and complex scheduling with calm efficiency. Strong verbal and written communication abilities, suitable for interfacing directly with patients, clinicians, and practice leadership.

Our offerings may include:

Competitive earnings with growth opportunities within the first year Full benefits (healthcare allowance, company dental and vision insurance) Paid Vacation and Holidays - all part of the great package! Opportunities for growth We respect your expertise. 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