Reporting to:

Departmental Supervisor or Manager Job Type:

Full-time, Mon-Fri 8:30am-5:00pm

Location:

Lenexa, KS Requirements High school diploma or equivalent. Bachelor's degree in healthcare field or business is preferred Strong data analysis and organizational skills Strong attention to detail and accuracy Experience with patient admissions in a similar referral source-based practice setting and customer service in an inbound/outbound customer service center is strongly preferred Customer service experience in a Pharmacy Specialty is strongly preferred, but previous customer service experience in the healthcare services business is also acceptable Previous experience working with infusion therapy patients is highly desirable Job Responsibilities, included but not limited to: Conduct telephonic outreach and engagement, including but limited to: problem solving, patient education, adherence support, and retention Medication and supply delivery scheduling Collaborating with nursing department and outside agencies for prescription or supply needs Advocating and raising awareness on behalf of patients and special program initiatives Analyze reports and report outcomes data for special program assignments Utilize good time management skills to ensure all facets of patient engagement activities and program requirements are completed in a timely manner Participate in retention and discharge committee meetings as assigned Conduct proactive, concurrent, and retrospective audits to ensure all charts and tickets are complete, compliant, and present Prepare, package and label medications for deliveries Track equipment Manage inventory and order supplies as needed Maintain a clean and organized work environment Adhere to all pharmacy regulations and guidelines Other additional job duties Physical Demands The physical requirements listed here indicate what an employee must meet to effectively perform this role's essential functions. The employee frequently needs to communicate verbally, listen attentively, and spend prolonged periods sitting at a desk and working on a computer. The role also requires lifting files, opening filing cabinets, and bending or standing as needed. Benefits & Perks Comprehensive Medical, Dental, and Vision Package 401(k) Plan with

Company Match Generous PTO:

Vacation, Sick Time, Personal Days, and Paid Holidays Life Insurance:

Standard coverage with optional enhancements

Employee Assistance Program:

Free counseling and coaching sessions

Emotional Well-being and Work-Life Balance Resources Short & Long-Term Disability:

Company-paid with optional supplements

Accidental Death and Dismemberment Insurance FSA and HSA:

Manage healthcare expenses Commuter Spending Programs Volunteer and Engagement Opportunities Employee Referral Bonuses Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans Equal Employment Opportunity The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. 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