Dental Practice Administrator | Private Fee-for-Service Practice | Summerlin Exceptional Dentistry - 4.2 Las Vegas, NV Job Details Full-time $30 - $35 an hour 7 hours ago Benefits 401(k) 3% Match 401(k) Paid time off 401(k) matching Professional development assistance Paid sick time Qualifications Patient scheduling systems Medical claims processing Interpersonal skills Phone communication Dental receptionist Dental insurance Team scheduling Administrative experience Dental terminology Dentrix Healthcare practice operations management Organizational skills Schedule creation Dental treatment planning Patient insurance coordination Filing patient billing claims Care coordination Client interaction via phone calls Full Job Description Some people have a way of making others immediately feel comfortable. They remember names. They notice the small things. They communicate confidently without sounding scripted. People naturally trust them, and when they tell someone they'll take care of something, they follow through. If that sounds like you and you also happen to be highly organized, experienced in dentistry, and comfortable leading others, we'd like to meet you. About Exceptional Dentistry Exceptional Dentistry is a privately owned, fee-for-service dental practice in Summerlin. We provide comprehensive, cosmetic, restorative, and advanced dental care with an emphasis on clinical excellence, and an unreasonably high level of personal service. We're looking for an experienced Dental Practice Administrator to lead our front-office operations and help create an exceptional experience from a patient's very first phone call through treatment and beyond. This is a high-responsibility, highly patient-facing leadership position. You'll oversee the front-office experience, personally manage our new-patient journey, coordinate larger treatment cases, help patients navigate financial decisions, oversee scheduling and key administrative systems, and provide leadership to another front-office team member. The Person We're Looking For You have a natural ability to connect with people. You're warm, confident, polished, and comfortable speaking with everyone from a nervous new patient to someone considering significant cosmetic or restorative treatment. You listen well, remember details, read the room, and make people feel genuinely cared for. You're also highly organized and proactive. You notice when the schedule is off, a claim needs attention, a patient hasn't followed up, or a team member needs direction. Most importantly, you take ownership rather than assuming someone else will handle it. What You'll Own This role combines new-patient experience, treatment coordination, front-office leadership, scheduling, and financial oversight. You'll be responsible for making sure patients feel well cared for while helping the administrative side of the practice run smoothly.

Your responsibilities will include:

Own the new-patient experience from the first phone call through the patient's arrival, learning their goals and concerns, explaining how our practice works, scheduling appropriately, and ensuring the clinical team is prepared for their visit. Coordinate comprehensive and cosmetic treatment plans, including presenting fees, explaining payment and third-party financing options, organizing complex appointments, and consistently following up on unscheduled treatment. Help lead the front office, setting priorities, delegating responsibilities, supporting and developing another administrative team member, maintaining accountability, and addressing communication or patient-service issues before they become recurring problems. Oversee the schedule proactively, protecting appropriate time for larger procedures, coordinating complex care, monitoring doctor and hygiene schedules, identifying gaps or potential problems, and helping the team stay ahead rather than reacting. Oversee insurance, billing, and accounts receivable systems, including claims, EOBs, estimates, patient balances, payment arrangements, financing, and outstanding accounts. Because we are a fee-for-service, out-of-network practice, you should be able to explain insurance clearly without allowing insurance limitations to dictate treatment. Use Dentrix confidently as a core part of the role, including scheduling, treatment plans, patient accounts, insurance and claims, payments and adjustments, continuing care, documentation, unscheduled treatment, and administrative reports. Strong working knowledge of Dentrix is required, and advanced experience is a significant advantage. Maintain strong follow-through across the practice, making sure important calls, messages, treatment plans, claims, financial questions, and patient concerns do not get lost or left unresolved. This is a highly patient-facing leadership role. We're looking for someone who is warm and approachable, comfortable discussing significant treatment and fees, highly organized, confident with dental administrative systems, and willing to take ownership when something needs attention. What success looks like here New patients feel genuinely welcomed and understood. New-patient calls consistently become well-matched appointments. Patients understand their recommended treatment and financial options. Significant treatment receives thoughtful, consistent follow-up. The doctors know where important pending cases stand. Large treatment opportunities don't disappear because nobody followed up. The schedule is managed proactively instead of constantly rescued. Insurance and billing issues don't sit unnoticed for weeks. Patient financial questions are handled accurately and confidently. The front-office team understands expectations and follows through. You identify problems before the doctors have to point them out. You bring potential solutions, not simply problems, to leadership. When something falls through the cracks, you help determine why and improve the system. Patients trust you. The team can depend on you. You'll probably thrive here if you... Genuinely enjoy people Build rapport easily Are an excellent listener Communicate confidently and naturally Have strong emotional intelligence Can read a room Are comfortable discussing significant treatment fees Can help a patient make a decision without becoming pushy or transactional Are organized and highly dependable Follow through consistently Think several steps ahead Notice details other people miss Are comfortable leading another team member Know how to hold people accountable respectfully Stay composed when a day becomes complicated Are comfortable making decisions within your responsibilities Take ownership rather than assigning blame Appreciate clear expectations and high standards Receive feedback well Enjoy improving systems Want to become exceptionally good at what you do This probably isn't the right position if... This role likely won't be satisfying if you: Prefer spending most of your day working quietly behind the scenes Are uncomfortable initiating conversations with patients Avoid conversations about money Prefer waiting for patients to call back rather than following up Consider treatment coordination primarily an administrative task Are uncomfortable being accountable for measurable results Prefer waiting for someone else to identify problems Don't enjoy providing direction or accountability to others Become easily overwhelmed when schedules change Frequently leave tasks partially completed Are uncomfortable receiving feedback Believe excellent customer service simply means being polite This position requires warmth, leadership, organization, and execution. We need all four. Experience Required Minimum 3 years of dental front-office experience Meaningful experience with dental treatment coordination Experience discussing treatment fees and financial arrangements with patients Strong understanding of dental terminology and common dental procedures Strong dental insurance/billing knowledge and experience with dental insurance claims/EOBs Experience with third-party patient financing Strong working knowledge of Dentrix Experience managing dental schedules Excellent phone and in-person communication skills Excellent organization and follow-through Comfort discussing larger treatment plans and significant fees Strongly preferred Previous dental leadership or supervisory experience Fee-for-service or out-of-network dental experience Cosmetic/comprehensive restorative dentistry experience Experience coordinating full-mouth rehabilitation or other larger cases Experience tracking case acceptance and unscheduled treatment Experience developing or improving front-office systems You don't need to have held the title Practice Administrator before. An exceptional Treatment Coordinator, Office Administrator, Assistant Manager, or experienced dental front-office professional who is ready for greater leadership responsibility may be an excellent fit.

Schedule Monday-Thursday:

7:30 AM-5:00

PM Friday:

7:30 AM-12:00 PM Compensation $30-$35 per hour , depending on dental experience, leadership ability, treatment-coordination expertise, financial and insurance knowledge, and overall fit. Candidates with significant experience in comprehensive or cosmetic dentistry, high-value case coordination, leadership, Dentrix, and fee-for-service practice environments would be considered toward the higher end of the range. This position is also eligible for quarterly performance bonuses .

Benefits Paid vacation:

1 week after 1 year of employment. Increases to 2 weeks after 2 years 1 week of paid sick leave 401(k) with 3% employer match $200/month healthcare stipend Quarterly performance bonus opportunities Practice-sponsored continuing education and professional-development opportunities Why this role is different You'll have meaningful leadership. You'll help lead the administrative side of the patient experience and have genuine responsibility for how the front office operates. You'll build real relationships. This is intentionally a highly patient-facing position. You'll be involved in comprehensive dentistry. Many of our patients are considering meaningful restorative and cosmetic treatment, making treatment coordination much more than printing an estimate. You'll have administrative support. Another front-office team member will help manage routine responsibilities so that you can devote more attention to leadership, patients, treatment coordination, and higher-level administrative work. You'll continue developing professionally. We believe administrative professionals deserve education and development just as much as clinical team members. You'll work directly with the owners. We're privately owned, which means strong team members can have a meaningful impact on our systems, patient experience, and continued growth. Interested?

Please send us:

Your resume. A few genuine sentences explaining what about this particular position caught your attention. Your answer to the following question: A patient has just been presented with a significant treatment plan and tells you, "I really want to do this, but I need to think about it." What would you say or do next?

Pay:

$30.00 - $35.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Paid time off Professional development assistance Application Question(s): Are you proficient in Dentrix? Have you led or supervised front-office staff? Do you have dental insurance and billing experience?

Experience:

Dental Front-Office:

3 years (Preferred) Ability to

Commute:

Las Vegas, NV 89144 (Preferred)

Work Location:

In person