Help Patients Hear Better and Change Lives Every Day Are you someone who loves helping people, thrives in a fast-paced medical office, and enjoys keeping everything organized and running smoothly? Join our growing hearing healthcare team as a Patient Care Coordinator (PCC) and become the heart of our practice. In this role, you'll be the first friendly face patients see and the person who helps create an exceptional experience from their first call through their journey to better hearing. At MLM Hearing, we believe hearing healthcare changes lives. Every day, you'll have the opportunity to make a meaningful impact while working alongside a supportive team that truly cares about each other and the patients we serve. Why You'll Love This Role Make a difference in patients' lives every day No weekends Monthly bonus opportunities Supportive team environment Healthcare experience and career growth opportunities Stable, growing healthcare organization Work directly with providers helping patients improve their quality of life What You'll Do Deliver an Exceptional Patient Experience Welcome patients and create a warm, professional first impression Answer incoming calls and assist patients with scheduling and questions Help patients navigate their hearing healthcare journey Build strong relationships with patients and their families Keep the Practice Running Smoothly Schedule appointments and maintain provider calendars Confirm appointments and conduct patient outreach calls Manage patient records and documentation Verify insurance and process claims Collect payments and maintain financial records Monitor office supplies and hearing aid inventory Support Practice Growth Conduct patient retention and follow-up calls Assist with community outreach and marketing events Track inquiries and patient leads Help keep schedules full and productive What Makes You Successful You enjoy interacting with people and providing excellent customer service You thrive in a busy healthcare environment You are highly organized and detail-oriented You can multitask while maintaining accuracy You take initiative and solve problems independently You enjoy being part of a collaborative team Qualifications 5+ years of medical office, healthcare administration, patient coordination, front desk, or customer service experience required Experience scheduling appointments and managing patient flow preferred Experience verifying insurance and handling patient records preferred Strong computer and communication skills Ability to travel between Franklin Square and East Meadow locations Hearing healthcare experience is a plus but not required Schedule Full-Time Monday-Friday 32-40 hours per week No weekends

Location Franklin Square:

3 days per week

East Meadow:

1 day per week Must be able to travel between both offices. Compensation $23.00 - $24.00 per hour Pay based on experience and qualifications. Additional Earnings Monthly bonus opportunities Benefits 401(k) with company match Medical, Dental & Vision Insurance Employer-paid Life Insurance Additional Life & AD&D coverage available

Short-Term & Long-Term Disability Critical Illness Insurance Hospital Indemnity Insurance Paid Time Off Employee Discounts Work Location:

In person