Clinical Site Supervisor

Position Summary The Clinical Site Supervisor provides day-to-day oversight of clinic operations and clinical support staff at an assigned orthopedic practice location. This role ensures efficient patient flow, staff coverage, service quality, and adherence to clinical and operational standards. The Clinical Site Supervisor acts as the on-site operational lead in the absence of the Practice Manager and serves as a key liaison between clinical staff, physicians, and administration. Essential Duties & Responsibilities Clinic Operations & Patient Flow Oversee daily clinic operations to ensure smooth patient flow and timely care Coordinate schedules, room utilization, and provider support Troubleshoot operational issues in real time Serve as escalation point for patient concerns at the site level Staff Supervision & Leadership Provide direct supervision to assigned clinical and front-office staff Ensure adequate staffing coverage, breaks, and call-outs Assist with onboarding, training, and cross-training of staff Monitor timekeeping accuracy and support payroll processes Address routine performance and conduct issues in partnership with the Practice Manager Clinical Support Oversight Ensure clinical support staff follow established protocols and workflows Monitor rooming processes, documentation support, and supply readiness Assist with inventory control and supply ordering Support quality initiatives and workflow improvements Compliance & Safety (NYS-Focused) Ensure adherence to HIPAA, OSHA, infection control, and NYS regulations Support audit readiness and corrective action plans Promote a safe, compliant, and patient-centered environment Communication & Collaboration Serve as primary on-site liaison between staff, physicians, and Practice Manager Communicate daily operational updates and concerns Support implementation of new workflows, systems, or policies Acting Manager Responsibilities Serve as acting site leader in the absence of the Practice Manager Escalate significant issues as appropriate Maintain continuity of operations during leadership absences Qualifications Education Associate s degree required (Healthcare, Business, or related field) Bachelor s degree preferred Experience 3-5 years of experience in a clinical or ambulatory healthcare setting Prior experience in orthopedic or surgical practice strongly preferred Previous supervisory or lead experience required Skills & Competencies Strong organizational and multitasking skills Working knowledge of EMR systems and clinic workflows Effective communication and conflict-resolution skills Ability to lead in a fast-paced, patient-focused environment Understanding of healthcare compliance and safety standards