Patient Care Coordinator Practice:

The Orthodontist & Co.

Location:

Long Island City, NY Role Type:

Full-Time | Operations & Patient Experience About the Position The Orthodontist & Co., a premier luxury orthodontic practice in Long Island City, is seeking a professional, personable, and detail-oriented Patient Care Coordinator . At The Orthodontist & Co., we believe every visit should feel welcoming, seamless, and personalized. As the first point of contact for our practice, you will play a crucial role in shaping the patient journey—balancing high-touch hospitality with efficient front-desk operations, appointment coordination, and administrative care.

What You'll Do:

• Create a warm, welcoming, and elevated experience for every patient and family.
• Manage daily front-desk operations, including check-in/check-out, scheduling, and appointment coordination.
• Respond to phone calls, emails, and patient inquiries with professionalism, warmth, and accuracy.
• Verify insurance eligibility, benefits, and orthodontic coverage.
• Clearly communicate insurance benefits, treatment schedules, and payment details to patients and families.
• Coordinate closely with the orthodontist and clinical team to ensure a smooth, well-organized patient journey.
• Assist with payments, billing forms, patient records, and general office administration.
• Follow up thoughtfully with patients regarding upcoming appointments, financial arrangements, and outstanding documentation.
• Maintain a polished, organized, and inviting reception area.

Who We're Looking For:

Service Mindset:

Warm, personable, and naturally service-oriented.

Communication & Demeanor:

Highly professional, polished, and confident when communicating in person, over the phone, and in writing.

Organizational Mastery:

Attentive to details, proactive, and adept at multi-tasking in a dynamic environment.

Versatility:

Comfortable balancing hospitality, administrative responsibilities, and patient needs.

Background:

Previous experience in orthodontics, dentistry, healthcare administration, luxury hospitality, insurance verification, or high-end customer service is a plus. Compensation & Benefits

Training Pay:

$18.00/hour (for the first 90 days)

Pay Rate:

$19.00 - $22.00 / hour (commensurate with experience and skill set)

Schedule:

Full-Time (Tuesday - Saturday schedule required)

Full Benefits Package Includes:

• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) How to Apply Please submit your resume and a brief cover letter highlighting your customer service or administrative background and why you are interested in joining our team.

Note:

As part of our selection process, candidates will be invited to submit a short self-introduction video. Instructions will be provided upon initial application review. The Orthodontist & Co. is an equal opportunity employer committed to diversity, equity, and inclusion in healthcare.

Job Type:

Full-time Pay:

$19.00 - $22.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Will you accept a $18 / hour during the first 90 days of training period, and an offer between $19-22 / hour based on your performance, speed and productivity during the training? Are you available to work Tuesday to Saturday?

Education:

Bachelor's (Required)

Language:

English (Required) Shift availability: Day Shift (Required)

Work Location:

In person