Patient Access Services, Coordinator

• Chemotherapy Patient Access Services, Coordinator
• Chemotherapy Stony Brook Southampton Hospital's Patient Access Services in a hospital setting encompasses many different roles and responsibilities.

It is one of the most important and concentrated areas in healthcare. We are responsible for the delivery of the critical components of the revenue cycle, as well as keeping the hospital compliant with the many regulatory agencies, maintaining patient safety through correct patient identification practices and providing extraordinary customer service skills in situations that are often difficult.

POSITION SUMMARY

The Patient Access Services, Chemotherapy Coordinator functions in a role encompassing coordination of complex cancer patient visits, treatments, follow up visits, procedures, chemotherapy authorizations, and insurance eligibility under the direction of leadership. This position is responsible for maintaining and improving patient experience as well as providing high quality customer service to patients and colleagues. Keeps abreast of current insurance regulations and handles administrative support functions related to all departments. Collaborate with nursing staff, non-clinical staff, and other professional staff to assist in an efficacious process flow and to ensure adherence to regulatory and contractual mandates.

RESPONSIBILITIES

Coordinates high volume, high patient admitting and discharging patients, including complex, interdependent scheduling of multiple appointments across multi-specialties for chemotherapy procedures, treatments, diagnostics and doctor visits for cancer patients. Coordinates outpatient multi-day treatments, pre

• and post-treatment diagnostics and lab tests to align with outpatient treatments and visits.

Special attention to detailed coordination of high volume, multiple appointments within specified periods to align with treatment plans over several months or longer. Educates patients on necessary instructions for tests, order of sequential and parallel appointments across the cancer center continuum, including coordinating care across medical oncology and radiation oncology. Obtains, verifies authorization and notification for services via insurance payer website, facsimile, or phone. Performs scheduling, registration functions and general office duties including word processing, copying, filing, faxing, answering phones and data entry. Ensures patient compliance with appointments and tests to ensure continued treatment. Identifies and refers patients with financial needs to the Financial Clearance team. Ensures doctor and facility are in-network with patient's insurance plan, obtain single case agreements when needed. Submits proper documentation to the insurance company to obtain authorizations for treatments and doctor visits. Monitors and follows up on "no show" patients to identify and escalate patient compliance issues. Supports administrative functions related to obtaining orders from physicians and responding to inquiries as necessary. Covers and supports registration clerical responsibilities when instructed by leadership. Demonstrates advanced critical thinking skills and the ability to effectively navigate ambiguous patient scenarios. Develops and maintains positive customer relationships with all patients, colleagues, visitors, vendors, etc. Maintains a current knowledge base regarding insurance information, managed care guidelines, and designated networks based upon managed care contracts. Merges patient charts from ancillary systems into the patients' electronic medical records. Collaborates with other departments to ensure the needs of the patient and department are met. Maintains RQA reports by resolving errors and producing corrected accounts. Abides by documentation guidelines consistently. Adheres to all company and department policies and procedures in confidentiality, regulatory or contractual mandates and HR policy. Practices confidentiality and privacy protocols in accordance with hospital policies and HIPAA requirements. Complies with departmental dress code and maintains a neat appearance. Performs other department specific duties as deemed appropriate by leadership.

REQUIREMENTS, EXPERIENCE AND QUALIFICATIONS

Required:

Associate's degree required. Four (4) years of experience with face-to-face patient and physician customer service, related to healthcare. Two (2) years of experience in cancer or cancer-related outpatient or oncology healthcare services required. One (1) year insurance verification, authorization experience required. Customer service and support skills required. Strong communication, interpersonal, and multitasking skills required. CPT, ICD-10, and medical terminology experience required. Must possess quantitative analytical skills and computer savviness including Microsoft Office, Word, Excel, and PowerPoint, including knowledge of external provider web portals. Must be able to multitask in a high stress fast-paced environment. Capable of working independently with minimal supervision, demonstrating strong self-motivation and initiative with strong time management skills to meet deadlines. Possesses comprehensive knowledge to help in assisting patients in understanding medical insurance benefits.

PHYSICAL DEMANDS

Prolonged periods of standing, walking and sitting. Commuting to hospital and offsite facilities required. Must be able to lift up to 25 pounds. Possible exposure to various illnesses and diseases. As part of employment at Southampton Hospital, there may be occasions when travel to other locations is needed to support operational needs.

Special Notes :

Resume/CV should be included with the online application. Stony Brook Medicine is a smoke-free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises. All Hospital positions maybe subject to changes in pass days and shifts as necessary. This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair. This function/position maybe designated as "essential." This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established based on relevant experience. The above salary range (or hiring range) represents SBSH's good faith and reasonable estimate of the range of possible compensation at the time of posting. Your total compensation goes beyond the number in your paycheck! Prior to start date, the selected candidate must meet the following requirements: Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Southampton Hospital's Employee Health Services

• Complete electronic reference check with a minimum of three (3) professional references. Successfully complete a 4 panel drug screen
• Meet Regulatory Requirements for pre-employment screenings. Provide a copy of any required New York State license(s)/certificate(s). Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.
• The hiring department will be responsible for any fee incurred for examination .

Company Overview:

Stony Brook Southampton Hospital as part of the Stony Brook Medicine provides direct access to the highest level of academic-based medical care. Located in the heart of the village of Southampton, two hours from New York City, the hospital provides healthcare services to a diverse community of year-round residents, second homeowners and vacationers. The population, about 75,000 in the winter months, increases sharply to more than 300,000 in the summer. Stony Brook Southampton Hospital has been recognized as a Long Island Top Workplace by Newsday among large employers (defined as having 500+ employees). StaffCo is a Professional Employer Organization, commonly referred to as a PEO, duty organized and registered under the New York Professional Employer Organization Law. StaffCo and SUNY have entered into a professional employer agreement under which StaffCo is the employer of Stony Brook Southampton employees and responsible for employment, including, promotions, disciplines, terminations, the day-to-day direction and supervision of work, as well as labor relations and collective bargaining. StaffCo is fully responsible for providing all payroll and human resource services, including the payment of wages, collecting and reporting payroll taxes and maintaining any and all employee benefits. SUNY Stony Brook Hospital is responsible for the operation of the hospital and provision of health care and is the co-employer as is necessary to conduct its responsibilities and for related licensure, regulatory or statutory requirements and obligations. Given StaffCo's employment responsibilities, it is deemed the "employer" for employment and labor law purposes. Thus, the employees are private sector employees of StaffCo, not public sector employees of SUNY. The private sector nature of the StaffCo employees has been approved by NYS Civil Service and upheld in a decision by the US National Labor Relations Board. Stony Brook Medicine is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws. Stony Brook Southampton Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.

Job Number:

2501549

Job Field:

OtherPrimary Location:

US-NY-SouthamptonDepartment/Hiring Area:

Patient Access ServicesSchedule:

Full-time Shift :

Day Shift Shift Hours:

8:00 am

• 4:00 pm

Posting Start Date:

Apr 17, 2025

Posting End Date:

May 18, 2025, 3:59:00

AMSalary:

$33.07

• $35.

75 / hour

Salary:

$33.07

• $35.

75 / hour To apply, visit https://stonybrooku.taleo.net/careersection/sbsh/jobdetail.ftl?job=2501549&tz=GMT%2B00%3A00&tzname=UTC jeid-f227a7d8b2158940af691f6df0dfb0fb