Full job description

Job Overview:

The Patient Coordinator / Administrative Assistant manages patient interactions and coordinates care to ensure a seamless experience from appointment scheduling to follow-up. This role involves overseeing patient flow, handling inquiries, and facilitating communication between patients and healthcare providers.

Key Responsibilities:

Patient Interaction:

Serve as the primary point of contact for patients. Address patient concerns, provide information, and ensure a positive patient experience.

Appointment Coordination:

Schedule and confirm patient appointments, manage cancellations and rescheduling, and coordinate with medical staff to optimize scheduling.

Care Coordination:

Assist patients with navigating their care plans, including coordinating referrals, follow-up appointments, and necessary medical documentation.

Patient Records Management:

Ensure accurate and up-to-date patient records. Handle the collection and verification of patient information and insurance details.

Communication:

Facilitate communication between patients, healthcare providers, and other departments. Provide clear and timely information to all parties involved.

Insurance and Billing:

Assist with verifying insurance coverage and managing patient billing inquiries. Work with billing and authorization department to resolve patient inquiries and issues.

Compliance:

Ensure all patient interactions and documentation adhere to healthcare regulations and organizational policies.

Reporting:

Prepare reports on patient interactions, appointment metrics, and service quality. Identify and implement improvements to enhance patient satisfaction.

Qualifications:

Education:

High school diploma or equivalent required. Associate's degree or higher in healthcare administration, medical office management, or a related field preferred.

Experience:

Minimum of 1 year of experience in a patient-facing role in a healthcare setting.

Skills:

Strong organizational and problem-solving skills. Excellent communication and customer service skills. Proficiency in healthcare management software and Microsoft Office Suite. Knowledge of medical terminology and healthcare processes.

Job Type:

Full-time Pay:

$16.00 - $19.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Medical terminology: 1 year (Preferred) Computer skills: 1 year (Preferred)

Work Location:

In person