Supervisor Patient Access Services

Full Time (40 hours per week) M-F Days (with coverage for afternoons/evenings, nights, weekends as needed) Onsite for

Registration Summary:

Responsible for various aspects of hospital-based access management to include the day-to-day management of people, process and technology associated with each area of Access. Specialization is created by virtue of cost centers, but the departments managed include the Authorization Registration Center (ARC), Admitting/Surgery Registration, Financial Counseling, E.R. Registration, and support for various hospital based and ambulatory registration functions after hours and/or holidays, as needed or requested.

Responsibilities:

1.Responsible for the day-to-day operations of assigned department and assigned staff. 2.Collaboration with the Director in terms of policy development, education and monitoring. 3.Responsible for the management of specific job functions for assigned staff to assure compliance with timely, quality and customer service standards. 4.Coordinates with Access Trainers the education and follow up training needs for assigned staff. 5.Is responsible for Epic related work queues, departmental appointment schedules and other Epic processes. 6.Accountable for the adherence to applicable regulatory and other compliance rules associated with work processes assigned to staff and signage or other patient communication as required by JCAHO or other regulatory processes 7.Collaborates those functions that integrate with other clinical and non-clinical areas. 8.Peer cross coverage on a scheduled basis. 9.Other duties as assigned. Technical Expertise 1.Experience relevant to supervision in a similar/identical area in a moderate to large hospital based healthcare enterprise is required. 2.Technical knowledge sufficient to engage, mentor and monitor the quality of data capture requires specific background in clinical terminology, systems requirements and payer needs is required. 3.Experience working independently, making decisions, and working in a fast-paced, sometimes stressful environment is required. 4.Experience working with staff, management, executives, providers and clinical staff is required. 5.Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. 6.Epic experience is required. Education and Experience 1.

Education:

Bachelor's degree is preferred. 2.

Education:

High school diploma or equivalent is required. 3.Years of relevant experience in the field: 5 years is required. 4.

Years of experience supervising:

3 to 5 years is required but can be waived if the applicant has 10 years of progressive experience in the field.

Full Time FTE:

1.000000

Status:

Onsite