Patient Experience Coordinator Mt Emily Hormones & Wellness Job Summary Mt Emily Hormones & Wellness is seeking a highly organized, detail-oriented, and tech-savvy Patient Experience Coordinator to join our fast-growing functional hormone and wellness clinic. This role is responsible for managing the patient experience, front office operations, scheduling, patient communication, administrative workflows, and clinical support tasks. The ideal candidate thrives in a fast-paced environment, is comfortable with multiple systems, and takes ownership of their role. This is not a traditional front desk position—this is a key operations role with opportunity for growth into leadership or office management.

Reports to:

Practice Owner, with initial training support from the current Front Office Lead. Top Priorities in Month One Master EMR/scheduling workflow Own patient check-in/out Scan, upload, and organize medical records and lab results Prepare charts and documentation for appointments Build rapport with the care team Key Responsibilities Patient Care & Front Desk Operations Greet patients and manage check-in/check-out processes Schedule and confirm appointments to optimize daily clinic flow Answer phones, respond to inquiries, and direct communication appropriately Perform appointment reminder calls/texts and follow-ups Ensure a high-quality, professional patient experience Patient Coordination & Scheduling Respond to new patient inquiries and convert to Discovery calls and Consultations Manage patient scheduling and provider calendars Oversee patient membership contracts and documentation Support patient retention and satisfaction Champion individualized care to elevate the overall patient experience Administrative & Office Management Tasks Maintain accurate patient records and documentation (EMR) Scan, upload, and organize medical records and lab results Prepare charts and documentation for appointments Ensure HIPAA compliance and confidentiality Financial Responsibilities Process point-of-sale (POS) transactions Assist with tracking clinic performance and patient activity Clinical Support Assist with patient intake, vitals, and basic charting Prepare exam rooms and patient charts Retrieve lab results from multiple platforms Support providers with patient flow and documentation All clinical support tasks performed within scope of training/certification and clinic policy Inventory & Operations Track and manage inventory (supplements, office supplies) Assist with ordering and restocking clinic supplies Maintain clean, organized front office and clinical spaces Assist with office upkeep and cleaning Team Support & Leadership Development Support front desk workflow and organization Identify inefficiencies and suggest improvements Escalate patient concerns appropriately Marketing & Administrative Support (Preferred but not required) Assist with SOPs, policies, and procedure development Develop marketing flyers, emails, or clinic materials Support social media and patient communication efforts Assist with event coordination and promotions Required Skills & Qualifications 2+ years of administrative, front desk, or patient coordination experience preferred Experience in a medical office, wellness clinic, or service-based environment preferred Strong organizational skills and attention to detail Ability to multitask and manage multiple priorities Excellent written and verbal communication skills Professional, friendly, and customer-service oriented demeanor Ability to handle sensitive information with discretion Technical Skills Proficiency in Google Drive, Google Docs, and digital organization tools Experience with Microsoft Word and Excel Comfortable navigating EMR systems and lab portals Experience with social media engagement Ability to learn new software systems quickly Preferred Experience with OptiMantra EMR and Spruce Health communication platform a plus Experience with

AI:

Claude, ChatGPT Social media platforms (Instagram, Facebook, Google Ads) Work Environment Fast-paced, high-growth Hormone and Wellness clinic Team-oriented and collaborative environment Positive, supportive culture with open, clear communication Forward-thinking and progressive approach to patient care Focus on patient-centered, high-quality care and a "wow" patient experience at every visit Schedule Monday-Thursday, 7:00 AM - 6:00 PM. Four 10-hour shifts. Full Time. In-office position, La Grande, Oregon. Compensation & Benefits Starting range: $20-$25/hr, based on experience Up to $25/hr for a strong-fit candidate with relevant clinical support experience, tech-savviness, and growth potential Team bonus opportunities 401(k) with 3% match, eligible after 1 year of employment Discounts on treatments and products Opportunities for career growth and advancement Paid Holidays 6 paid holidays per year, observed when the clinic is closed: New Year's Day Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Day Sick Time & PTO Sick time accrues at 1 hour for every 30 hours worked, up to 40 hours per year, in accordance with Oregon Sick Time Law (ORS 653.601-653.661) Sick time may be used starting 90 days after hire date Sick time is unpaid, consistent with Oregon law for employers with fewer than 10 employees Physical Requirements Ability to sit or stand for extended periods Ability to lift up to 25 lbs (e.g., supply boxes, inventory) Regular use of computer, phone, and office equipment Start Date & Training Anticipated start date: ASAP Includes a 3-4 week training and onboarding period, followed by a 90-day performance review Growth Opportunity This position offers the opportunity to grow into: Office Manager Operations Leadership Patient Program Support or Health Coaching How to Apply To be considered, you must complete BOTH steps: 1. Submit your resume and cover letter through Indeed 2. Email me@mtemilyhormonewellness.

com with subject line:

PEC Application - [Your Name] Include in your email: Why you are a strong fit for this role An example of a time you went above and beyond Your experience with technology and systems Your availability Your social media handles: Instagram, Facebook, Tiktok, etc. Attach a document titled "How I Stay Organized" (1-2 paragraphs) About Mt Emily Hormones & Wellness Mt Emily Hormones & Wellness is a functional Hormones and Wellness clinic focused on hormone health, functional nutrition, lifestyle coaching, and whole-body wellness. We take a root-cause approach to help patients feel their best and restore balance from the inside out. See our website for more info: www.mtemilyhormonewellness.com Apply Today! If you are organized, proactive, and passionate about patient care—we would love to hear from you. Mt Emily Hormones & Wellness is an equal opportunity employer.

Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) Paid time off

Work Location:

In person