Take an Active Role in Helping Patients, Supporting Classes, and Creating an Exceptional Clinic Experience. At Dynamic NeuroFit , the patient experience begins long before someone starts treatment. As our Patient Care Coordinator , you will be one of the first people patients, families, and caregivers meet, and one of the people they rely on throughout their experience with us. This is not a traditional, desk-based front office position. You will be an active and visible part of the clinic, regularly moving between responsibilities, interacting with patients and caregivers, assisting with class and program setup, and stepping in to provide non-clinical patient support when needed. We are looking for someone with an outgoing, engaging personality who enjoys being involved in the energy of the clinic. You should be comfortable getting up from the desk, anticipating what the team needs, welcoming patients into the space, and contributing wherever you can make the patient experience better. Dynamic NeuroFit is a therapist-owned neurological rehabilitation practice serving aging adults and individuals with conditions including Parkinson's disease, stroke, dementia, and other neurological conditions . We are growing, including the opening of our new Broomall NeuroFit location , and we are looking for someone who wants to grow with us, contribute ideas, improve systems, and become an important part of the patient experience at both our Berwyn and Broomall clinics . What's In It for You $20-25 per hour, based on relevant experience and qualifications Full-time, approximately 40 hours per week Monday through Friday schedule during clinic hours No on-call responsibilities Health insurance for eligible full-time employees Dental insurance Vision insurance Paid Time Off Training and mentorship Supportive clinical and administrative team Opportunity to help shape systems and workflows as our clinics grow Opportunity to contribute ideas and take greater ownership over time Work in a therapist-owned, relationship-focused rehabilitation practice Meaningful daily interaction with patients, caregivers, clinicians, and community members An active role that allows you to contribute beyond traditional front office responsibilities This is an in-person position supporting both our Berwyn and Broomall NeuroFit locations . Your time will be divided between the two clinics based on patient volume and operational needs. Some scheduling flexibility is important as the Broomall location continues to grow. Occasional support for special programs, community events, classes, or schedule adjustments may also be needed with advance notice. Why This Role Matters You will be the welcoming face and an active part of the everyday culture at Dynamic NeuroFit. Many of the people we serve are older adults living with neurological conditions, and navigating healthcare can feel overwhelming for both patients and their families. Your ability to communicate clearly, stay organized, anticipate needs, and make people feel comfortable can have a meaningful impact on their entire experience. From the first phone call to scheduling follow-up care, you will help patients and caregivers understand what comes next and feel confident that they are in the right place. However, your contribution will not stop at the front desk. You may also help prepare the clinic for classes and programs, welcome and guide patients through the space, assist patients and caregivers with non-clinical needs, and help the team keep the day running smoothly. You will work closely with our clinicians and leadership team to keep schedules organized, respond to changes quickly, and make sure both clinics are prepared to provide an excellent patient experience every day. What You'll DoCreate an Engaging Patient Experience Warmly greet patients, families, caregivers, and visitors Bring an outgoing, positive, and welcoming presence to the clinic Build genuine relationships with patients and become a familiar, trusted part of their experience Regularly interact with patients and caregivers rather than remaining behind the front desk Help patients navigate the clinic and understand what comes next Look for opportunities to make patients feel more comfortable, included, and supported Build positive relationships with older adults, families, clinicians, and community partners Actively Support Classes, Programs, and Patients Help prepare rooms, materials, and equipment for classes, wellness programs, and clinic activities Assist with class setup and cleanup Welcome participants and help them get settled before programs begin Provide appropriate non-clinical assistance to patients and caregivers when needed Step in to support the clinical team with patient flow and clinic activities Remain aware of what is happening throughout the clinic and respond proactively Participate in special programs, community activities, and clinic events Be willing to move between administrative, patient-facing, and operational responsibilities throughout the day Scheduling and Clinic Flow Schedule evaluations and follow-up appointments Help maintain full, efficient clinician schedules Identify cancellations, openings, and scheduling opportunities Work closely with clinicians and leadership to respond to changing scheduling needs Help coordinate patient care across the Berwyn and Broomall locations Follow up with patients when needed to support attendance and continuity of care Monitor clinic flow and anticipate where additional support may be needed Front Office and Administrative Support Answer incoming calls, messages, and patient questions with excellent customer service Communicate clearly with patients and caregivers about appointments, paperwork, and next steps Help new patients feel comfortable throughout the intake and onboarding process Support day-to-day clinic operations across our NeuroFit locations Assist with documentation follow-up, scanning, organization, and other administrative responsibilities Maintain an organized, professional, and patient-ready front office Learn and effectively use our practice management, communication, and EMR systems Support communication related to NeuroFit programs, wellness services, and community activities Help ensure information is accurate, organized, and easily accessible to the team Help Us Build Better Systems We are growing, and we want someone who will bring more than task completion to the role.

You will be encouraged to:

Identify opportunities to improve clinic workflows Suggest more efficient ways to organize scheduling and communication Bring ideas from your previous healthcare or administrative experience Use technology, including AI tools , to improve organization and efficiency when appropriate Take ownership of responsibilities and anticipate what needs to happen next Help strengthen systems as our Berwyn and Broomall clinics continue to grow Speak up when you see a way to improve the patient, caregiver, or team experience We want someone who sees an opportunity to make something better and feels comfortable taking initiative. You're a

Great Fit If You:

Have 1 to 3 years of experience in a busy, multi-provider or multi-clinic healthcare environment Have experience with patient scheduling and front office operations Have experience using electronic medical records or practice management systems Have strong computer skills Have experience with Google Workspace or are comfortable learning new technology Communicate with warmth, professionalism, and confidence Bring a positive, energetic, outgoing, and engaging personality Enjoy interacting with patients throughout the day Are comfortable working with older adults and their families Prefer an active role that involves moving throughout the clinic and helping in different areas Are willing to help set up classes, support programs, and respond to non-clinical patient needs Can manage multiple priorities while staying organized Are proactive and able to recognize what needs to be done without always being asked Enjoy working collaboratively with clinical and administrative teams Are dependable and comfortable taking ownership of your responsibilities Want to contribute ideas rather than simply follow an established routine Want to become a visible and involved part of the clinic culture Are interested in growing with an expanding healthcare organization Experience in healthcare, rehabilitation, a medical office, scheduling, or another patient-facing environment is preferred. Experience working with individuals with neurological conditions is a plus, but not required. Why Join Dynamic NeuroFit? Dynamic NeuroFit is a growing, therapist-owned multidisciplinary neurological rehabilitation practice where relationships matter. We specialize in helping aging adults and individuals living with Parkinson's disease, stroke, dementia, and other neurological conditions continue moving, participating, and engaging in the lives that matter to them. Our patients and families often become an important part of our community. We want our Patient Care Coordinator to become part of that community too. As we open our new Broomall location and continue growing our established Berwyn clinic, this is an exciting opportunity to join Dynamic NeuroFit at an important stage of that growth. We are looking for someone who wants to be more than a front desk employee . You will be expected to participate actively in clinic life, build relationships with patients, support classes and programs, and step in when the team needs help. You will have the opportunity to become an important part of our patient experience, clinic culture, and daily operations while helping us build stronger systems for the future. We're scheduling interviews now and moving quickly. If you are warm, organized, proactive, comfortable with technology, and excited about being actively involved with patients, programs, and the clinical team, we want to meet you. Apply today and let's talk.

Pay:

$20.00 - $25.00 per hour

Benefits:

Dental insurance Health insurance Opportunities for advancement Paid time off Vision insurance Application Question(s): How many years of front desk, Patient Care Coordinator, scheduling, or administrative experience do you have in a healthcare setting? Do you have experience working in a busy, multi-provider or multi-location medical office? Please describe. Do you have experience using EMR, practice management, scheduling, or billing systems? Are you comfortable communicating directly with older adults, caregivers, and families by phone and in person? This position requires working in person at both our Berwyn and Broomall locations. Are you able and willing to regularly work at both locations? Do you have experience managing patient schedules, responding to cancellations, and helping maintain efficient provider schedules? This is an active, patient-facing role rather than a position spent primarily sitting behind a front desk. It includes moving throughout the clinic, interacting with patients and caregivers, helping set up classes and programs, and providing non-clinical support wherever needed. Why does this type of role appeal to you, and can you provide an example of when you took an active role in supporting patients, customers, or your team?

Work Location:

In person