Telehealth Support Coordinator Boothwyn Pharmacy is seeking a Telehealth Support Coordinator to support and coordinate our growing telehealth services. This role will help ensure patients and healthcare providers receive timely, organized, and high-quality support.

Key Responsibilities:

Coordinate and confirm telehealth appointments between patients and healthcare providers Assist patients with accessing telehealth platforms and resolving basic technical issues Serve as a primary point of contact for telehealth-related questions and concerns Monitor appointments and workflows to identify and resolve scheduling or process issues Communicate with patients regarding appointment preparation, documentation, and technical requirements Maintain accurate records and ensure documentation follows HIPAA and company policies Create and maintain SOPs, training materials, and process documentation Assist with onboarding and training new team members Monitor support tickets, email requests, and response times Track and report key support metrics, including ticket volume, response times, resolution rates, and patient satisfaction Identify recurring issues and recommend process improvements Work closely with pharmacy staff, healthcare providers, and internal teams to ensure smooth telehealth operations

Qualifications:

3+ years of experience in healthcare support, telehealth, customer support, or operations Experience creating SOPs and improving processes Experience with ticketing systems or support platforms preferred Strong organizational and time-management skills Excellent written and verbal communication skills Ability to manage multiple priorities and work independently Experience working in a HIPAA-regulated healthcare environment preferred Previous experience training or supporting team members is a plus

What We're Looking For:

We are looking for someone who is organized, proactive, patient-focused, and comfortable taking ownership of processes and solving problems in a fast-paced healthcare environment.

Equal Opportunity Employer:

Boothwyn Pharmacy is an equal opportunity employer and provides reasonable accommodations for qualified individuals with disabilities.

Pay:

$23.00 - $24.00 per hour Expected hours: 8.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Referral program Vision insurance Application Question(s): How many years of experience do you have working in healthcare, telehealth, healthcare support, or a similar environment? 1) No experience 2) Less than 1 year 3) 1-2 years 4) 3-5 years 5) 5+ years Ability to

Commute:

Kennett Square, PA 19348 (Required)

Work Location:

In person