Senior Manager, Mental Health Services

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

Hours:

Full-Time The Senior Manager, Mental Health Services is responsible for overseeing the strategic and day-to day operations of Peer Support, ACT/FACT teams and Family Based Services to provide the highest level of clinical community-based care. This includes financial oversight, development of department goals, regulatory compliance, quality control, staff performance and business growth.

JOB DUTIES AND RESPONSIBILITIES

Responsible for the day-to-day operations and oversight of the assigned department, clinical and administrative. Lead the implementation of

ACT/FACT

services based on evidence-based practices and TMACT fidelity standards. Oversees Family Based Services operations, ensuring alignment with community needs and regulatory expectations. Provides operational supervision to clinical managers across the teams. Serves as a liaison between staff, management and Network entities, including but not limited to Human Resources functions such as recruiting, employee relations, leave of absence requests, etc. Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices. Participates in the development of short-and long-term goals and objectives for the department. Manages and ensures compliance with performance review program for staff and assures staff competencies. Ensure

ACT/FACT

programs meet Pennsylvania Department of Public Welfare requirements and Commonwealth licensure standards. Maintain compliance with Magellan, OMHSAS, and internal policies for Family Based Services. Assists in development and implementation of all internal policies, procedures and systems that are necessary for providing comprehensive services to clients. Maintains proper billing procedures. Maintains and improves quality and efficiency of the department. Evaluates staff feedback/concerns and facilitates the process for improvement. Assures that program achieves full licensure or accreditation status, as well as receives satisfactory performance reviews on external audits by oversight bodies, if applicable. Maintains client caseload, if applicable. Collaborates with outside of Network regulatory agencies as applicable and ensures compliance with all regulations pertaining to all areas of business and clinical practice. Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information. Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements. Demonstrates/models the Network's PCRAFT values during interactions with all customers. Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety. Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices. Complies with Network and departmental policies regarding attendance and dress code. Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.

PHYSICAL AND SENSORY REQUIREMENTS

Standing and walking six hours per day, up to two hours sitting at a time. Frequently uses fingers for typing, data entry, etc. Frequently uses hands. Occasionally uses upper extremities to lift up to 20 pounds; sometimes heavier. Very often stoops, bends and reaches above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general vision, near vision, peripheral vision and visual monotony.

EDUCATION

A master's degree in the human services field.

TRAINING AND EXPERIENCE

Minimum 3-5 years of supervisory experience. Licensure as a Licensed Clinical Supervisor (LCSW) or Licensed Professional Counselor (LPC) may be required depending upon the assigned department. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer. Founded in 1872, St. Luke's University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network's service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke's hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke's Children's Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare's five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World's Best Hospital. The Network's flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING

HOSPITAL IN THE COUNTRY.

In 2021, St. Luke's was identified as one of the 15 Top Health Systems nationally. St. Luke's is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke's has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke's was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke's was named a Top Workplace in New Jersey for the third year in a row. Learn More Here.