POSITION SUMMARY

The Supervisor assumes responsibility to manage the shift to shift operations of the unit/department to provide high quality safe patient care and support medical providers in a safe practice environment. The Supervisor aids to develop staff; collaborates with multidisciplinary professionals; and provides service excellence. This individual remains competent in the area of practice. The Supervisor assists the Director with but not limited to:

• Workforce planning and development;
• Establishing and implementing standards for practice and maintain authority, accountability and responsibility for staff in their area of responsibility;
• The ongoing support and cultivation of a culture of shared decision making;
• Budgeting , integration and planning.

Supervises department operations and staff:

Provides general direction, organization, monitoring, and supervision for department operations. This individual assumes the responsibility for daily oversight of administrative responsibility for the Adult and Pediatric Hospitalist, Intensivist, and Behavioral Health inpatient provider services as well as assisting with the telehealth service contracts for TeleNeuro, TeleStroke, and IDConnect. The Supervisor will have a visible presence and involvement with the Inpatient Provider Services departments and multiple hospital departments including the Medical Staff Office, community providers and specialty physicians. This position is responsible for contributing to improved workflow processes, communications, and standards, as well as onsite initiatives for operational, financial, and clinical performance.

LEADERSHIP VALUES

The MNH Leadership Values we are striving to emulate:

• Respect, appreciation and caring for an all-positive outlook
• Initiative, achievement oriented, drive for excellence and continuous improvement; perseverance and ability to see the big picture
• Teamwork and support for others; interdependence and commitment to the collective; system success as opposed to individual achievement or credit
• Open, respectful, candid communication; handles conflicts and differing points of view directly; doesn't shy away from difficult issues or conversations
• Stewardship of resources and passion for efficiency
• Ownership of actions and results focused
• Resilient; adaptable to change; perseveres in the midst of challenges
• Courage

MINIMUM REQUIREMENTS

Education:

Associate degree in business or a healthcare related field preferred

Experience:

1. Minimum 3 years of relevant, recent experience 2. Supervisory experience preferred

Knowledge, Skills, Abilities:

1. Demonstrated leadership and interpersonal skills. 2. Ability to work effectively under stressful situations. 3. Knowledge of Epic EMR preferred. 4. Ability to utilize Microsoft Excel, Word, and Power Point. 5. Proven analytical skills with the ability to organize, maintain, process, and analyze large amounts of information and complex issues. 6. Ability to communicate in a clear, concise and appropriate manner (verbal, nonverbal, written and graphically) with a variety of audiences. 7. Ability to manage multiple complex assignments and projects. 8. Exceptional customer service and effective interaction with executives, physicians, staff and patients. 9. Strong diplomacy and collaboration skills. 10. Ability to function in an independent manner with little or no need for direct supervision. 11. Conducts business in a professional and cordial manner that upholds the integrity and reputation of Mount Nittany Medical Center. 12. Knowledge of human resource laws and regulations as they relate to the management of staff.

License/Certification/Registration:

None

SUPERVISION RECEIVED

Receives minimal supervision from the director. Performs all duties in an independent manner.

SUPERVISION GIVEN

Supervises the activities of the Hospital Provider Services Departments