UPMC Keyword Location Search view all jobs Patient Relations Coordinator - UPMC Washington Washington, PA Posted yesterday Apply Now The Patient Relations Coordinator plays a vital role in ensuring every patient and family feels heard, supported, and respected throughout their healthcare experience. This position serves as a key liaison between patients, families, and care teams, working collaboratively to address concerns, resolve complaints, and promote a culture of compassion, accountability, and service excellence. The ideal candidate is an effective communicator, skilled problem‑solver, and dedicated advocate for patient‑centered care.

Responsibilities:

Participate on committees related to family-centered care or service excellence. Assist volunteer activities associated with the Patient Representative function. Carry out requirements of complaint management policy and procedure. Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their healthcare experience. Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution. Accurately document and report accounts of problems and activities on behalf of patients and families.

Schedule:

Monday-Friday, 8AM-4PM. Travel may be required to UPMC Greene at times. Bachelors degree and 1 year of customer service experience; or an Associates degree and 3 years of customer service experience; or HS Diploma and 5 years of customer service experience. Ability to command resources, influence peers and multi-task. Understand and apply quality improvement principles. Excellent written and verbal communication and organizational skills. Strong computer skills and ability to work independently.

Licensure, Certifications, and Clearances:

Act 31 Child Abuse Reporting with renewal Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with renewalUPMC is an Equal Opportunity Employer/Disability/Veteran Apply Now Active Filters Patient Relations Coor... Washington, PA Clear All Powered By Cookie Policy We use cookies to improve your experience on our site. To find out more, read our privacy policy Accept Cookies Decline Cookies