Account Manager III - Clinical (Southeast) Oxoid Remel Microbiology Norcross, GA Job Details 1 day ago Qualifications Business development management Customer relationship building Clinical development GMP Supply chain management Business development within healthcare Full Job Description Highlights Location Norcross, Georgia Start Date Immediately Work Location Allows Remote Work Skills Account Management Collaboration Relationship Building Description Make an Impact Joining our team, you'll play an active part in helping to deliver meaningful impact. At Oxoid Remel Microbiology, acquired from Thermo Fisher Scientific, we play a crucial role in accurate identification and targeted treatment for diseases, ensuring food and beverage safety, and supporting pharmaceutical manufacturing integrity. Our products and services are designed to meet the highest standards of quality and performance, helping our customers achieve their objectives efficiently and effectively. In this role, you'll play a key part in developing strategic client relationships and identifying new business opportunities within clinical trial supply services. You'll partner closely with pharmaceutical and biotechnology customers and internal teams to develop tailored clinical supply chain solutions, strengthen existing partnerships, and drive sustainable business growth. About the Role The Account Manager is responsible for managing and developing accounts identified as high-growth, high-potential, or strategically important to the organization. This role focuses on identifying and winning new clinical trial supply business while maintaining business development oversight of existing studies and strengthening long-term client relationships. You'll work cross-functionally to understand client needs, develop effective clinical supply chain solutions, deliver high-quality proposals, and achieve new business and growth objectives. What You Will Do Strategic Account Management & Business Development Manage and develop strategic, high-growth, and high-potential client accounts. Identify and win new clinical trial supply business within assigned accounts while maintaining business development oversight of existing studies. Build and continuously strengthen client relationships while coordinating with internal teams to drive performance and support Quarterly Business Reviews. Develop account plans by analyzing clients' clinical trial pipelines, outsourcing strategies, and potential requirements for clinical trial supplies, storage, kitting, and related services. Develop short-, medium-, and long-term strategies designed to maximize growth opportunities within assigned accounts. Cultivate new relationships within existing accounts and prospective clients, identifying key stakeholders and decision-makers. Maintain an understanding of client organizational dynamics and use established relationships to appropriately influence business decisions. Meet established sales objectives and new business targets. Clinical Supply Solutions & Proposals Partner with internal Subject Matter Experts to develop comprehensive solutions that address client requirements. Own and manage the development of client quotations, ensuring proposals clearly communicate the value proposition and provide efficient, effective solutions. Assess clinical protocols, study specifications, and other client-provided information in partnership with Project Management, Proposals/Contracting, Operations, and other internal functions. Develop clinical supply chain solutions that meet client requirements while supporting appropriate financial returns. Lead new business activities, including bid defense meetings, pricing negotiations, and contract discussions. Take accountability for achieving new business and AOP objectives. Manage the effective handover of new business to Project Management, Client Services, and other service-delivery teams. Client Relationship & Operational Partnership Partner with operational teams and clients to protect existing business, mitigate risk, and identify innovative solutions. Maintain structured, two-way communication between clients and internal teams. Provide regular account status reporting and ensure appropriate expectations are established. Monitor client service standards and work cross-functionally to address potential gaps or risks. Partner with Operations and clients to ensure forecasts for new and ongoing work are effectively planned and managed. Identify opportunities to improve quality, service, and the overall client experience. Develop and support action plans that drive continuous improvement. Perform additional duties as required to support business needs. What You Will Bring Minimum Qualifications Degree-level education in a relevant discipline, equivalent professional experience, and/or relevant Project Management experience. Knowledge of the drug development process, particularly clinical materials and clinical supply chain management. Understanding of planning techniques, manufacturing, packaging, storage, and distribution within GMP-regulated environments. Demonstrated experience managing client relationships and developing business opportunities. Ability to understand complex client requirements and translate them into effective solutions. Ability to travel up to 50% - 75%, or as business needs require. Preferred Qualifications & Skills Finance or business training is desirable. Experience working effectively within a matrix organization. Strong networking and relationship-building skills with the ability to work across internal functions, client organizations, and third-party service providers. Ability to establish credibility and influence stakeholders at senior levels. Strong business acumen and the ability to contribute to strategic business direction. Ability to collaborate with colleagues globally to achieve shared business objectives. Excellent written and verbal communication skills. Strong analytical and problem-solving capabilities with the ability to identify and appropriately escalate issues. Self-motivated and results-focused, with the ability to work autonomously and determine when additional support or escalation is required. Ability to work effectively under pressure and navigate challenging or conflicting situations. Strong attention to detail with excellent planning, organizational, and prioritization skills. Experience using Salesforce/SFDC or a similar CRM system is beneficial. Key Competencies Builds Customer Allegiance Focuses on Growth Business Acumen Communicates Openly Builds Organizational Relationships Embraces Continuous Improvement Develops People, Including Self Focuses on Continuous Learning Effective

CRM/SFDC

Utilization Join Us This is an exciting time to join us as we continue to build on our established expertise and trusted customer relationships. With a broad portfolio of services, experienced teams, and global capabilities, we're focused on delivering high-quality solutions that support our customers throughout the clinical development journey. Oxoid Remel Microbiology, acquired from Thermo Fisher Scientific, is now under the ownership of Astorg, a leading private equity firm with deep healthcare sector expertise and a proven track record in diagnostics. With the continuity of established expertise, trusted partnerships, and a strong commitment to our customers, we're looking for talented people to join us as we enter our next chapter of growth. Come and be part of what's next for our company.