Behavioral Health Care Manager — Pediatric Collaborative Care Model Overview Embolden Therapeutic Services is seeking a Behavioral Health Care Manager (BHCM) to join a pediatric primary care practice in Northborough, MA as part of an innovative Collaborative Care Model (CoCM) program integrating behavioral health into primary care. The BHCM will work closely with pediatricians, families, and a consulting psychiatrist to support children and adolescents experiencing mild to moderate behavioral health concerns, including ADHD, anxiety, depression, adjustment concerns, and behavioral challenges. This role provides brief, evidence-based behavioral health interventions, symptom monitoring, care coordination, and treatment planning within a structured, team-based model. The BHCM is a fully integrated member of the pediatric care team and plays a key role in helping patients and families access timely behavioral health support through the trusted relationship with their family pediatrician. This role includes regular support, including comprehensive training, continuing education and professional development, weekly psychiatric consultation case review, one-on-one weekly meetings, team meetings and pre-licensure supervision (all included and paid time), clear workflows, and collaboration with the pediatrician. About the Role The BHCM is responsible for supporting and coordinating the behavioral health care of an assigned pediatric caseload in collaboration with the patient's pediatrician. This is a treat-to-target role focused on measurable improvement. The BHCM uses validated screening tools, tracks symptoms over time, provides brief interventions, supports medication management when relevant, and helps coordinate additional services when a higher level of care or longer-term therapy is needed. The BHCM will meet with patients and families both individually and together, as clinically appropriate. Interventions may include psychoeducation, behavioral activation, problem-solving strategies, motivational interviewing, parent guidance, executive functioning support, coping skills, and care coordination with schools or community resources when indicated. Key Responsibilities The Pediatric BHCM will: Provide brief, evidence-based behavioral health interventions for children and adolescents in support of their pediatrician. Conduct initial behavioral health assessments following referral from the pediatrician. Use validated screening and monitoring tools to assess symptoms, functional impairment, risk, and treatment progress. Support patients and families with focused interventions such as motivational interviewing, behavioral activation, problem-solving, parent coaching, and skills-based behavioral strategies. Coordinate closely with pediatricians and the primary care team to support integrated behavioral health treatment. Participate in weekly caseload review with the consulting psychiatrist, with attention to new patients, patients who are not improving as expected, and patients with diagnostic or treatment complexity. Communicate psychiatric consultation recommendations to the pediatrician and support follow-through as appropriate. Support medication management by monitoring adherence, side effects, treatment response, and family concerns, within the appropriate scope of the BHCM role. Maintain data entry into our registry to systematically track patient engagement, symptom scores, treatment response, follow-up needs, and care gaps. Re-engage patients and families who miss appointments or need additional outreach. Provide timely documentation in the electronic health record and registry consistent with CoCM billing and clinical requirements. Coordinate referrals to specialty mental health care, school-based supports, community resources, social services, or higher levels of care when clinically indicated. Assist with accurate time tracking, documentation, and workflow steps needed for monthly CoCM billing. Ideal Candidate The ideal candidate is clinically grounded, organized, collaborative, and comfortable working with a fast-paced pediatric medical setting. This person enjoys working with children, adolescents, parents, and medical providers, and can balance warmth with structure. Strong candidates will have experience with pediatric behavioral health, telehealth brief interventions, care coordination, and documentation. They should be comfortable working as part of a team and able to communicate clearly with families, pediatricians, psychiatrists, schools, and outside providers.

Qualifications Required:

Bilingual (Spanish and English) required.

Minimum education requirement:

Bachelor's degree in psychology, social work, counseling, human services, nursing, public health, child development, or another related behavioral health field. Candidates may be currently enrolled in a relevant master's degree program or actively pursuing clinical licensure in a behavioral health field. Strong applicants will have foundational clinical training, supervised experience, or coursework related to child/adolescent development, behavioral health assessment, evidence-based intervention, care coordination, or family systems. Experience working with children, adolescents, and families. Demonstrated ability to provide engaging, developmentally appropriate telehealth services to children, adolescents, and families, including creative use of virtual tools, caregiver involvement, visual supports, and structured activities. Knowledge of common pediatric behavioral health concerns, including anxiety, depression, ADHD, behavioral challenges, and adjustment-related concerns. Ability to provide brief, evidence-based interventions in a structured model of care. Strong communication, documentation, and organizational skills. Ability to collaborate effectively with pediatricians, psychiatric consultants, families, and other members of the care team. Comfort using electronic health records, spreadsheets, and technology-based workflows.

Preferred:

Experience in pediatric primary care, integrated care, school-based behavioral health, community mental health, or medical settings. Familiarity with Collaborative Care, integrated behavioral health, or measurement-based care. Experience with motivational interviewing, behavioral activation, problem-solving treatment, CBT-informed interventions, parent guidance, or brief pediatric interventions. Experience using technology to enhance engagement with children, adolescents and their families. Working knowledge of psychopharmacology for common pediatric behavioral health conditions, within the appropriate scope of practice. Work Environment This position is based in a pediatric primary care practice in Northborough, Massachusetts. This role is designed as a hybrid position. The BHCM will initially work remotely while the program evaluates patient, family, and practice needs for in-person behavioral health support. As the program grows, some on-site presence in the Northborough practice may be added based on clinical demand, workflow needs, and care team collaboration. Because much of the initial care will be delivered virtually, the ideal candidate should be comfortable engaging children, adolescents, and caregivers through telehealth and able to use creativity, structure, and developmentally appropriate strategies to make virtual sessions clinically meaningful and engaging. The role is full-time, Monday through Friday, with typical daytime hours. There may be flexibility for occasional early evening appointments based on patient need, BHCM availability, and program scheduling. The BHCM will have access to licensed clinical supervision and support during scheduled patient care hours. Compensation and Benefits Compensation is competitive and commensurate with education, experience, clinical training, and overall role fit. The higher end of the salary range is intended for candidates who demonstrate strong alignment with the position's clinical needs, including pediatric behavioral health experience, the ability to provide creative and engaging telehealth services to children, adolescents, and families, and Spanish-language fluency. About Embolden Therapeutic Services Embolden Therapeutic Services partners with primary care practices to bring behavioral health support directly into medical settings through the Collaborative Care Model. Our work focuses on improving access, strengthening care coordination, supporting measurable clinical improvement, and helping primary care teams meet the behavioral health needs of their patients. We believe children, adolescents, and families should be able to access meaningful behavioral health support without long delays, fragmented referrals, or unnecessary barriers. Our team is building a model of care that is practical, evidence-based, and deeply collaborative. Learn more about us by going to www.emboldents.com.

Pay:

$48,000.00 - $53,000.00 per year

Benefits:

401(k) 401(k) matching Paid time off Professional development assistance Application Question(s): What Electronic Medical Records (EMR) have you utilized? This role is brief, structured, team-based, and connected to pediatric primary care. Please share what you know about the collaborative care model (CoCM). This is a hybrid position and involves in person (2 days per week) and online connection with the child, parents, the PCP and others as needed. What experience do you have working with children and families? Include any details about working remotely with this population.

Education:

Bachelor's (Required)

Language:

Portuguese (Preferred) Spanish (Required) Ability to

Commute:

Northborough, MA 01532 (Required)

Work Location:

Hybrid remote in Northborough, MA 01532