A Clinical Supervisor or Manager supervises staff and manages services in a clinical program. May provide clinical supervision for nursing, counseling or home health care staff. Works to ensure quality patient care. Trains and develops clinical staff and manages clinical program budgets.
Clinic Support Manager Pediatric Associates - 3.3 Plantation, FL Job Details Full-time 4 hours ago Qualifications High school diploma or GED Medical assisting Full Job Description
PRIMARY FUNCTION
Manage clinical virtual support teams including Virtual Medical Assistants and Medical History Specialists.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This list may not include all the duties that may be assigned. Oversee clinical virtual support operations including managing staffing levels, hiring decisions, productivity metrics, and provide direction for the coordination of VMA and MHS programs. Maintain communication with clinic managers and providers to monitor employees' performance. Develop and execute on-site implementation of new virtual support programs and manage the expansion thereof. Direct and implement new operational procedures, action plans and quality initiatives to obtain optimum efficiency. Participate in continuous process improvement. Develop policies and procedures within department scope aiming to standardize protocols across the enterprise. Collaborate with integrations team and other internal departments for transition of newly acquired practices to coordinate clinical virtual support services. Effectively communicate issues and collaborate with Practice Managers, Team Leads, IT Support and other departmental leads regarding resolutions. Support supervisors and team leads in hiring, coaching, appraising, rewarding, and retaining department staff; assessing staff productivity; employee development, onboarding, training, and development for newly hired staff. Manage overall patient experience using AIDET. Promote and provide excellent customer service to patients and families and ensure that the staff also provides a high-level customer service. Performs other duties as assigned by Supervisor.
SUPERVISORY RESPONSIBILITIES
Supervises Virtual Medical Assistant (VMA) and Medical History Specialists (MHS) programs. Directly supervises VMA and MHS Leads and Trainers to include evaluating and completing annual evaluations. Instructs team in methods or procedures needed to carry out their job as well as makes work assignments. Develops and executes on-site implementation of new virtual support programs and manages expansion. Responsible for overseeing staffing for all regions to include hiring, training, and coaching.
QUALIFICATIONS EDUCATION
High School diploma or equivalent. Medical Assistant Certificate preferred.
EXPERIENCE
Three years' experience as a Medical Assistant including medical request processing. 1 year experience as a Clinic/Practice Manager preferred.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of medical terminology, grammar, spelling and punctuation to type correspondence. Knowledge of insurance industry. Skills in operating a computer, using EMR and Microsoft applications. Ability to read understand and follow oral and written instruction. Ability to speak clearly and concisely. Ability to establish and maintain effective working relationships with patients, employees, and the public.
TYPICAL WORKING CONDITIONS
Non-patient facing Full-time remote/telework with some in-person meetings required. This job must be U.S. based. Work may require sitting for long periods of time. Manual dexterity sufficient to operate a keyboard. Long periods of time in front of a computer screen
OTHER PHYSICAL REQUIREMENTS
Vision Sense of sound Sense of touch
PERFORMANCE REQUIREMENTS
Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations. The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to be an accurate reflection of the general nature of level of the job.
