Job Overview We are seeking a dedicated and organized Front Desk Agent to join our team. We are a small private practice with 1 doctor, 2 hygienists and 1 assistant. The ideal candidate will be the first point of contact for our patients and visitors, providing exceptional customer service while managing various administrative tasks. This role is essential in ensuring the smooth operation of our front office, particularly within a medical or dental setting. Please note that you will be the only person in this position with occasional remote support so you must be comfortable with all aspects of this position.

Duties Key Responsibilities:

Welcome and check-in patients, verify insurance, and provide benefit breakdowns Schedule and confirm appointments File and follow up on insurance claims; post insurance payments Present treatment plans and coordinate referrals Collect co-pays and implement financial arrangements Follow up on outstanding balances and support billing and collections Maintain an organized and professional front desk and reception area Keep hygiene and doctor schedules full and well-managed Protect patient confidentiality and handle sensitive information with care Occasionally help with sterilization and seating patients to maintain a schedule that runs on time

What We're Looking For:

2+ years of dental front office experience (required) Proficiency in Dentrix Strong knowledge of dental insurance , billing , and treatment coordination Excellent phone etiquette , multitasking , and stress management skills High school diploma or equivalent (required) Dental Assistants interested in transitioning to front office roles are encouraged to apply

Office Hours :

Monday- Wednesday 8-5pm, Thursday 7am - 2pm Join our team as a Front Desk Agent where you can make a difference in the lives of our patients while developing your career in a supportive environment!

Job Type:

Full-time Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance On-the-job training Paid time off

Experience:

Dental:

2 years (Required) Ability to

Commute:

Rutherfordton, NC 28139 (Required)

Work Location:

In person