A Clinical Coordinator coordinates operations and oversees medical assisting staff in a clinic or medical department. Responsibilities include supervision of day-to-day operations, management of business aspects, HR duties within the team.
Hybrid (In-office & Remote as scheduled by management) About Our Practice Our practice provides advanced oral and maxillofacial surgical care dedicated to clinical excellence, patient comfort, and seamless care coordination. Our front-desk team serves as the primary liaison between our patients, surgical staff, referring dental practices, and hospital care networks, ensuring every patient receives a high-touch, supportive experience from their initial consultation through recovery. Role Overview We are seeking an organized, articulate, and proactive Front Desk Patient Coordinator to join our team. As a primary point of contact for our practice, you will handle inbound patient calls, present surgical treatment plans, and coordinate care with referring dental offices and hospital networks. This position offers a hybrid schedule, allowing you to work from home on designated days while maintaining required in-office hours as determined by management. This role will start as a hybrid remote position, with the long-term expectation of transitioning to full-time on-site at our office as business and operational needs evolve.
Key Responsibilities Phone System & Scheduling:
Efficiently manage a high-volume, multi-line phone system with warmth and professionalism, address patient inquiries, and schedule consultations and surgical procedures with high attention to detail.
Treatment Plans & Financial Coordination:
Accurately estimate patient financial responsibility, present treatment plans and procedures, explain insurance coverage, and clearly discuss financial arrangements with patients prior to care.
Referral Care Coordination:
Reach out to referred patients promptly to guide them through our intake process, answer questions, and schedule their initial visits.
Inter-Office Communication:
Coordinate patient records, radiographs, and surgical documentation between our office, referring dental practices, and hospital systems.
Patient Follow-Up:
Conduct post-operative care checks and follow-ups to ensure patient comfort, safety, and overall satisfaction.
Administrative Support:
Assist with patient intake forms, insurance verification hand-offs, and other administrative tasks as assigned by the Office Manager.
Work Schedule & Remote Expectations Hybrid Structure:
This position includes a balance of work-from-home and in-office shifts.
In-Office Requirement:
Management determines the in-office schedule based on surgical volume, team coverage, training, and operational priorities. Candidates must reside within commuting distance of our practice.
Remote Setup Requirements:
On work-from-home days, you must have a private, quiet, HIPAA-compliant workspace with reliable high-speed internet.
Qualifications & Skills Experience:
1-2+ years of administrative experience in a dental, oral surgery, or medical practice setting preferred (experience with specialty software like Carestream/WinOMS, Dentrix, or similar is a plus).
Financial & Insurance Aptitude:
Experience explaining insurance benefits, estimating co-pays/deductibles, and presenting treatment plans.
Communication Skills:
Clear, empathetic, and professional verbal and written communication skills, with comfort making outbound scheduling and follow-up calls.
Patient-Centered Mindset:
Ability to reassure anxious surgical patients and deliver a high level of customer care.
Self-Motivated:
Proven ability to manage time effectively, prioritize tasks, and work independently during remote shifts. Benefits Paid Time Off (PTO) & Paid Holidays 401(k) with company match Uniform allowance / scrubs provided (for in-office days) How to Apply If you excel at customer service, enjoy organizing patient care, and are looking for a role that combines front-desk engagement with remote flexibility, we would love to hear from you! Please submit your resume along with a brief cover letter outlining your background.
