Are you a tech-savvy administrative professional who loves talking to people and helping seniors navigate their healthcare journey? St. Louis Concierge P.T. and Wellness, LLC is a premium, growing mobile concierge physical therapy practice operating in the greater St. Louis area. We deliver elite, 1-on-1 physical therapy directly inside our patients' homes and offices. We are searching for an exceptional, high-energy Remote Healthcare Coordinator & Intake Specialist to serve as the administrative backbone and first point of contact for our practice.

This is a dynamic, multi-faceted hybrid remote role. You will not just be taking messages—you will actively manage our customer onboarding experience, assist with our local social media workflow, keep our clinical documentation compliant, and act as a "white-glove" customer support guide for our patient population.

Key Responsibilities:

Patient Intake & Sales Closing (50% of the role): Handle inbound phone inquiries from potential patients. Confidently explain our mobile concierge model, handle out-of-network and insurance objections, and assist the geriatric patient base to complete intake paperwork, coordinate schedules, and collect required billing data verbally over the phone to remove all technical friction for them. Compliance & Documentation Follow-Up (25% of the role): Manage our electronic medical records dashboard. Review upcoming schedules daily to ensure all intake files, insurance verifications, and notices are fully completed and signed before the therapist arrives at the home. Social Media & Content Management (25% of the role): Take raw video tips and clinical insights provided by our lead therapist and utilize scheduling software (e.g., Buffer or Meta Business Suite) to format, write compelling captions for, and schedule consistent posts on Facebook and Instagram.

Requirements & Qualifications Location Requirement:

Must legally reside in the state of Missouri. A familiarity with St. Louis geography (West County, South County, City neighborhoods) is highly preferred to assist with efficient mobile routing.

Experience:

1-2 years of experience in a medical office, medical billing environment, or high-touch customer support/sales role. Experience in a physical therapy setting is a massive plus.

Communication Style:

Exceptional, warm, and highly patient phone presence. You must possess the natural empathy required to guide senior citizens through workflows without rushing them.

Tech Literacy:

Comfort learning and mastering specialized cloud-based medical software, HIPAA-compliant communication tools, and social media scheduling platforms.

Self-Starter:

Ability to work completely independently with high organizational precision for 4 hours every morning (9am- 1 pm).

Benefits & Perks Fully Remote Flexibility:

Work entirely from your home office.

Competitive Base Pay:

$20.00 to $22.50 per hour based on healthcare administration and billing experience.

Performance Bonuses:

Earn an additional $10 bonus for every new patient you successfully schedule and onboard into our practice.

Professional Growth:

Learn the inner workings of a modern, cutting-edge cash/hybrid mobile medical practice with opportunities to expand your hours as the clinic scales.

Pay:

$20.00 - $22.50 per hour Expected hours: 20.0 per week

Work Location:

Remote