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Ortho Physical Therapy Solutions, LLC
Patient Care Coordinator
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Job Description
About the Position Ortho Physical Therapy Solutions is seeking a warm, organized, and proactive Patient Care Coordinator to create an exceptional patient experience from the first phone call through completion of care. This role includes patient communication, scheduling, and daily office operations. The position will initially follow a hybrid model , with both remote and in-office responsibilities, and is expected to transition to full-time, in-office work as soon as space allows. About Our Practice Ortho Physical Therapy Solutions is a specialty pelvic health and orthopedic physical therapy practice in Waldorf, Maryland. We take a holistic, whole-body approach to care, offering one-on-one, hour-long sessions with a Doctor of Physical Therapy. Our care emphasizes manual therapy and long-term healing—not quick fixes. Patients receive individualized care in a private, welcoming environment where they feel heard and supported. Responsibilities Welcome patients and create a warm, professional experience from start to finish. Respond to patient inquiries, explain services and policies, provide timely follow-up, and guide prospective patients toward scheduling. Manage the schedule, fill openings, and support daily clinic flow. Collect payments and ensure patient forms and information are complete and accurate. Manage phone calls, emails, text messages, referrals, and electronic faxes. Maintain patient confidentiality and comply with HIPAA requirements. Coordinate referral follow-up, thank-you cards, marketing materials, and community drop-offs. Support workshops, social media, and community-outreach efforts as needed. Assist with clinic upkeep, including linens, organization, and light cleaning. Qualifications Associate's degree or higher required. At least one year of customer service, hospitality, or front-desk experience required. Excellent verbal and written communication skills. Warm, confident, and professional phone presence. Organized, detail-oriented, and able to manage multiple priorities. Comfortable using computer applications and learning new systems; EMR experience is a plus. Self-motivated, honest, dependable, and able to work independently. Comfortable discussing sensitive health concerns respectfully and professionally.