Higgins Wellness is seeking a highly organized and reliable patient coordinator to provide administrative support to our group therapy practice. The ideal candidate will have exceptional communication skills and the ability to multitask in a fast-paced environment. The primary responsibility of this role is to manage incoming phone calls, chat messages, and voicemails, as well as schedule intake sessions for prescribers and manage follow ups. Although not required, experience using social media platforms such as Instagram and Facebook, as well as creating social media content in Canva or a similar design platform, is preferred.

Responsibilities:

Answering phone calls and responding to incoming chat messages Returning voicemails in a timely manner Scheduling intake sessions for prescribers Scheduling follow ups for prescribers Sending intake documents to patients Collecting insurance information from patients to be verified Providing customer service and support to patients as needed Maintaining accurate and up-to-date patient records and scheduling information Collaborating with other administrative staff to ensure smooth and efficient operations Adhering to all HIPAA regulations and maintaining the confidentiality of patient information Other administrative duties as assigned Knowledge of social media

Qualifications:

High school diploma or equivalent required; Associate or Bachelor's degree preferred Minimum of 2 years of administrative experience in a healthcare setting Excellent organizational and time-management skills Exceptional communication skills, both written and verbal Proficient in Microsoft Office Suite and Google Suite Familiarity with electronic health records (EHR) and scheduling software preferred Knowledge of HIPAA regulations and ability to maintain confidentiality of patient information Ability to work independently with minimal supervision Flexible and adaptable to changing priorities and needs

Work Environment:

This is a hybrid position, and the candidate must have reliable internet access and a quiet work environment and reliable transportation to get to the office. The candidate must be available during regular business hours (Monday-Friday) and be able to work in a fast-paced, team-oriented environment. Our practice values a supportive work environment and offers a flexible schedule to support work-life balance. Competitive compensation and benefits are offered. We are a HAES-aligned, anti-racist, LGBTQIA+ competent and supportive, neurodivergent-informed practice, and therefore we are looking to hire an administrative professional whose values align with ours. If you are a caring and dedicated professional looking to make a positive impact in the lives of others, we encourage you to apply for this opportunity.

Pay:

From $22.00 per hour

Benefits:

Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance

Work Location:

Hybrid remote in Asheville, NC 28803