A Clinical Supervisor or Manager supervises staff and manages services in a clinical program. May provide clinical supervision for nursing, counseling or home health care staff. Works to ensure quality patient care. Trains and develops clinical staff and manages clinical program budgets.
RMX Holdco, Inc. and Subsidiaries (AKA Rhythmedix or the Company ) is a rapidly growing provider of remote cardiac monitoring services. The Company focuses on improving patient care through the use of patient-friendly devices and mobile communications to diagnose and treat heart disease faster. Our Cardiac Monitoring solutions use cellular networks to send near real-time medical data to a central monitoring center. Our RhythmStar® mobile cardiac monitoring system is the industry's first cloud-based, all-in-one patient monitoring solution which features a single-component, multi-modality monitor. RhythMedix has launched the industry's first multi-modality wearable monitor that includes built in cellular technology for real time patient monitoring.
POSITION SUMMARY
The Supervisor, Clinical Operations oversees the daily workflow and performance of clinical technicians, ensuring operational efficiency, quality, and staff support. This role manages work queues, provides coaching and training, and serves as a key point of support for both technicians and leads. The Supervisor also maintains a positive, collaborative environment that promotes growth, accountability, and employee engagement.
KEY RESPONSIBLITIES
Operational Oversight Monitor technicians workflow, production, phone activity, and breaks to ensure efficient operations. Manage event and MCT queues, ensuring timely processing and quality standards. Assign MCTs and prepare shift reports as needed. Handle daily duties such as processing MCTs, event logs, and answering patient and physician calls. Coaching & Development Assist leads and technicians with questions or operational challenges. Conduct 1:1 coaching sessions and retraining to support technician growth and performance improvement. Lead annual performance reviews and provide ongoing feedback. Create supportive guides and resources to aid in continuing education and troubleshooting (e.g., phone troubleshooting). Scheduling & Workforce Support Review and manage PTO requests, holiday schedules, and staffing coverage. Serve as an emotional and professional support for staff, actively listening to concerns and guiding technicians through challenging situations. Promote a positive team culture, fostering engagement, collaboration, and accountability. Quality & Compliance Ensure adherence to department policies, procedures, and quality standards. Identify workflow gaps and provide feedback or solutions to improve efficiency and consistency.
QUALIFICATIONS, SKILLS & COMPETENCIES
Strong leadership and coaching skills, with the ability to support and mentor clinical staff. Excellent organizational, problem-solving, and multitasking abilities. Effective communication and interpersonal skills. Experience in clinical operations, MCT, or event monitoring preferred. Demonstrated ability to foster a supportive, collaborative, and accountable team environment.
BENEFITS
Competitive salary and bonus structure Health, dental, and vision insurance Retirement savings plan - 401(k) - with company match Paid time off (PTO) and holidays Professional development and training opportunities Employee wellness programs RMX Monitoring, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
