A Clinical Supervisor or Manager supervises staff and manages services in a clinical program. May provide clinical supervision for nursing, counseling or home health care staff. Works to ensure quality patient care. Trains and develops clinical staff and manages clinical program budgets.
PRIMARY FUNCTION ESSENTIAL DUTIES AND RESPONSIBILITIES
This list may not include all of the duties that may be assigned. Provides leadership, guidance, and support to the clinician-staff scheduling team. Trains and mentors team members, ensuring they have the necessary skills and knowledge to perform their roles effectively. Fosters a positive work environment and addresses any issues or concerns that arise within the team. Collaborates with clinic managers and department heads to assess staffing needs and allocate clinicians and staff members accordingly. Monitors and maintains adequate coverage across departments to support patient care and operational requirements. Oversees the development and maintenance of clinician and staff schedules, ensuring that shifts, breaks, and time off requests are properly managed. Directs and implements new operational procedures, action plans and quality initiatives to obtain optimum efficiency. Participate in continuous process improvement. Develops policies and procedures within department scope aiming to standardize protocols across Enterprise. Collaborates with the Integrations team and other internal departments for transition of newly acquired practices to coordinate scheduling support. Regularly review schedules and monitor staff performance to ensure adherence to scheduled shifts and productivity goals. Identify any trends or issues related to attendance, punctuality, or performance and take appropriate action, such as providing coaching or corrective measures. Effectively communicates issues and collaborates with Practice Managers, Team Leads, IT Support, and other departmental leads regarding resolutions. Leverage QGenda and other relevant tools to manage schedules efficiently. Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
Supervises Clinician-Staff Schedulers from all levels (I,II,III) and Instructs team in methods or procedures needed to carry out their job as well as makes work assignments. Develops and executes on-site implementation of new virtual support programs and manages expansion. Responsible for overseeing staffing for all regions to include hiring, training, and coaching.
QUALIFICATIONS EDUCATION
High School Diploma/GED or equivalent required. Associate degree preferred. Experience may be commensurate with education.
EXPERIENCE
A minimum of 3 years of experience required.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of Scheduling Processes and Systems Ability to lead, direct, and motivate a team of scheduling staff including providing clear direction, setting expectations, and fostering a collaborative and positive work environment. Knowledge of computers required. Must be able to multitask. Analytical thinking. Ability to communicate clearly with others verbally and written. Ability to assess emergency staffing situations and act accordingly. Ability to plan, prioritize, organize, and direct. Skill in identifying problems, researching, and recommending resolutions. Ability to maintain effective working relationships with staff and management. Ability to pay extreme attention to detail. Knowledge of computer required to include Microsoft applications such as word & outlook.
TYPICAL WORKING CONDITIONS
Non-patient facing Full-time remote/telework with some in-person meetings required. If remote, this job must be U.S. based.
OTHER PHYSICAL REQUIREMENTS
Vision Sense of sound Sense of touch Work may require sitting for long periods of time Manual dexterity sufficient to operate a keyboard Long periods of time in front of a computer screen
PERFORMANCE REQUIREMENTS
Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations. The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to be an accurate reflection of the general nature of level of the job.
