Job Overview We are seeking a caring, dependable, and enthusiastic Patient Service Front Desk Coordinator to join the Totality Pediatrics family, a place where compassion, teamwork, and dedication come together to make a difference every single day. In this role, you will be the welcoming voice and warm smile that sets the tone for every family's visit. From the first phone call to the final goodbye, you'll help create an experience that feels personal, calm, and full of heart. You'll guide parents through scheduling, registration, and insurance processes with patience and clarity, ensuring that every child and family feels supported and valued. At Totality Pediatrics, we believe in caring for the whole child, mind, body, and heart. As part of our front-line team, you will play a vital role in fulfilling our mission to provide exceptional, whole-child care, "Here from beginning to grown." Duties and Responsibilities Greet and welcome patients and families with warmth, professionalism, and genuine care. Answer incoming calls, schedule appointments, and manage messages promptly and accurately. Verify insurance coverage, process co-pays, and ensure all patient information is complete and correct. Maintain organized, efficient front-desk operations and assist with day-to-day office coordination. Communicate effectively with clinical staff to ensure a smooth patient flow. Assist families with referrals, medical records, and prior authorizations as needed. Handle sensitive patient information with the utmost confidentiality and respect (HIPAA compliance). Support the overall mission and culture of Totality Pediatrics by fostering a friendly, calm, and professional environment.

Key Attributes Compassionate Communicator:

You speak and listen with empathy and patience, making families feel understood and cared for.

Dependable and Trustworthy:

You are reliable, consistent, and take ownership of your responsibilities.

Organized and Detail-Oriented:

You keep track of multiple tasks with accuracy and grace.

Positive and Professional:

You bring warmth, optimism, and a calm demeanor to even the busiest days.

Collaborative Spirit:

You work closely with your teammates to ensure the best care and experience for every child. Heart for

Children:

You find joy in being part of a practice dedicated to kids and families. Qualifications High school diploma or equivalent (Associate's degree or higher preferred). Prior experience in a medical office, is required (Pediatric practice, preferred) Strong communication and computer skills; experience with eClinicalWorks or similar EHR systems is a plus. Ability to multitask, stay organized, and maintain professionalism in a fast-paced environment. Familiarity with insurance verification, scheduling, and patient intake processes. CPR, HIPAA, and OSHA certifications (preferred). Bilingual (English/Spanish) candidates are highly encouraged to apply.

Pay:

$16.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Flexible schedule Health insurance On-the-job training Opportunities for advancement Paid time off

Work Location:

In person