Patient Services Manager

We are seeking an experienced and personable Patient Services Manager to oversee and lead our reception area. The ideal candidate will bring strong leadership skills, a warm and professional demeanor, and a commitment to delivering an exceptional patient experience. Work will take place alternately between two locations : 9160 Carothers Parkway Suite 201, Franklin, TN 37067, and 2201 Murphy Avenue Suite 401, Nashville, TN 37203.

Hours:

Monday-Friday, 8:00am-4:30pm Key Responsibilities Supervise, coach, and manage front desk and administrative staff, including PTO tracking and coverage coordination. Maintain and enforce SOPs; drive process improvements for scheduling, patient intake, and financial workflows. Work with leadership and physicians to track and analyze key performance indicators (KPIs), including referral trends, conversion rates, no-show rates, patient wait times, NP consult-to-diagnostic/treatment timelines, and financial clearance times, identifying opportunities for process improvement and enhanced patient experience. Ensure compliance with payer requirements, HIPAA, and internal policies. Coordinate with Revenue Cycle Management (RCM) tasks and support billing and documentation accuracy. Manage provider schedules and participate in NPS meetings to optimize efficiency. Oversee and support schedule scrubbing, financial clearance checks, insurance verification, and medical record review. Track and report outcomes data for Maven, Kindbody, and Progyny. Coordinate with centralized teams—including VOI, Prior Authorizations, Financial Counseling, New Patient Scheduling, and RCM—to support seamless operations. Qualifications High school diploma or GED required; college coursework preferred. Minimum 1 year management experience in a medical or administrative setting preferred. Advanced Excel skills , including building tables, creating formulas, analyzing data, and reporting on trends and KPIs. Knowledge of payer requirements, authorization workflows, denial prevention, and revenue cycle processes; CPC preferred. Experience with EMR and practice management systems; support of system implementations and upgrades a plus. Strong communication and collaboration skills. Experience in REI, women's health, or specialty practice preferred. Why You'll Love Working Here -

Our Amazing Benefits:

Comprehensive Health Coverage:

Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE employee only healthcare coverage option is available.

Family Building Support:

Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.

Paid Parental Leave:

Generous maternity, paternity, and partner leave so you can focus on what matters most.

Plenty of Paid Time Off:

Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!

Retirement Ready:

Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.

Lifestyle Spending Account:

Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being. Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck. Rewards for

Connections:

Earn extra money with our Employee Referral Program —your network is invaluable!

Growth Opportunities:

We support your career with continuing education reimbursement and dedicated time off for professional development.

Premium Calm Health Subscription:

Enjoy a free premium Calm Health app subscription to support your mental wellness.

Emotional & Work-Life Support:

Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.

Extra Peace of Mind:

Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.