CHIEF CORRECTIONAL COUNSELOR - 09222026-81111

Correction - 3.5 Memphis, TN Job Details Full-time $4,562 - $5,694 a month 5 hours ago Qualifications Supervisory support in social service case management Staff supervision Program management Operations management Managing social services clients Standard Operating Procedures (SOPs) implementation Data quality assurance 3 years Criminal Justice Quality assurance audits Records management Quality risk management Case review audits Quality assurance standard operating procedures Social service program quality assurance Decision making Psychology Conflict management Collaboration with community partners Experience working with incarcerated individuals Interdisciplinary policy and procedure development experience Internal compliance assessments Individual case management in social services Social Work Quality audits Training & development Senior level Associate's degree Standard operating procedures (SOPs) Inmate rehabilitation planning Full Job Description Job Information State of Tennessee Job Information Opening Date/Time 09/22/2026 12:00AM Central Time Closing Date/Time 10/05/2026 11:59PM Central Time Salary (Monthly) $4,562.00 - $5,694.00 Salary (Annually) $54,744.00 - $68,328.00 Job Type Full-Time City, State Location Memphis, TN Department Correction

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DEPARTMENT

OF CORRECTION, SHELBY COUNTY A

Motor Vehicle Records (MVR) screening will be conducted prior to employment. This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications Education and Experience:

Graduation from an accredited college or university with an associate's degree and three years of relevant experience in corrections, community supervision, case management, rehabilitation services, or related field. Substitution of Experience for

Education:

Full-time relevant experience in corrections, community supervision, case management, rehabilitation services, or related field may be substituted for the required education on a year for year basis, up to a maximum of two years. Substitution of Education for

Experience:

Two years of relevant graduate coursework in criminal justice, social work, psychology or behavioral science may be substituted for the required experience on a year-for-year basis. OR Three years as a TDOC Case Manager with the Tennessee Department of Correction.

Necessary Special Qualifications:

A valid vehicle operator's license may be required for employment in some positions. Overview Under general supervision, the TDOC Chief Case Manager leads institutional case management and correctional program operations by managing staff, developing and implementing policies, overseeing classification and reentry processes, and ensuring compliance. The role conducts quality assurance reviews, analyzes operational and reentry data, collaborates with internal and external partners, and provides expert guidance to ensure effective case management, program delivery, and offender transition planning. Responsibilities Lead case management and institutional program operations and may supervise staff to oversee classification and reentry processes (admissions, releases, processing, contraband prevention, records, transfers). Serve as the institutional Subject Matter Expert (SME) for case management, classification and/or inmate placement, program operations, and provide technical guidance and case approvals. Develop, update, and issue local policies or Standard Operating Procedures (SOP) and implement through directives, training, and monitoring ensuring TDOC and American Correctional Association (ACA) standards and compliance with state and federal requirements and best practices. Perform quality assurance audits of caseloads, documentation, and risk-needs assessments. Analyze data to ensure compliance and outcomes while using findings to prioritize work, guide decisions, and communicate trends, results, and compliance updates. Evaluate service providers and resources (placements and case management) to ensure offenders receive services. Coordinate reentry planning by assessing underlying needs, reviewing cases prior to release, and collaborating with Unit Managers, Counselors, Reentry Specialists, and community partners. Conduct regular housing unit visits to engage offenders on case management needs and program questions, collaborate regularly with peers and supervisors, participate in duty officer rotations, and represent the institution with external agencies supporting reentry. Competencies (KSA's)

Competencies:

Decision Quality Directs Work Communicates Effectively Situational Adaptability Manages Conflict Knowledges:

Public Safety and Security Customer and Personal Service Therapy and Counseling Law and Government Psychology Skills:

Active Learning and Listening Critical Thinking Judgment and Decision Making Time Management Abilities:

Deductive Reasoning Problem Sensitivity Written Comprehension Speech Clarity Tools & Equipment Personal Computer Telephone Printer/Scanner Calculator Digital Camera