ARC is seeking a highly organized, compassionate, and dependable Patient Experience & Front Office Coordinator to join our team. This is more than a traditional receptionist role. You will be one of the first points of contact for clients and families while helping manage the daily administrative flow of a fast-paced neuropsychological and behavioral health clinic. The ideal candidate is professional, detail-oriented, calm under pressure, comfortable managing multiple priorities, and able to take ownership of responsibilities as they are trained. ARC provides structured training and support. We are looking for someone who is eager to learn, receptive to feedback, reliable, and committed to delivering an exceptional client experience. Key Responsibilities Greet clients and families warmly and professionally. Answer phones and respond to client questions appropriately. Schedule and reschedule appointments accurately. Complete appointment confirmations and follow-up communication. Communicate with clients through phone, email, SMS, and SimplePractice. Maintain accurate client records, administrative notes, and documentation. Review accounts for missing forms or incomplete information and follow-up as needed. Educate clients on ARC policies, scheduling procedures, and administrative processes. Notify clinicians when clients arrive and assist with front-office coordination. Support the clinical and operational team with administrative needs. Maintain an organized and professional front-office environment. Follow HIPAA requirements, ARC procedures, and confidentiality standards. What Success Looks Like The right person for this role: Takes ownership and follows through without repeated reminders. Stays organized when several things are happening at once. Communicates clearly and professionally. Pays close attention to detail. Learns systems and processes quickly. Accepts feedback and applies it. Remains calm and solution-focused under pressure. Treats clients, families, and coworkers with compassion and respect. Demonstrates reliability, professionalism, and accountability. Qualifications Required High school diploma or equivalent. Strong verbal and written communication skills. Excellent customer-service and telephone skills. Strong organization and attention to detail. Ability to manage multiple priorities and frequent interruptions. Strong computer and data-entry skills. Ability to learn electronic medical record and scheduling systems. Ability to maintain strict confidentiality and comply with HIPAA. Dependable, punctual, and able to work on-site in Frisco, Texas. Comfortable receiving feedback and being held accountable for responsibilities. Preferred 3+ years of experience in medical front office, healthcare administration, patient services, behavioral health, dental, therapy, or another high-accountability client-service environment. Experience with electronic medical records or practice-management software. Experience scheduling appointments for multiple providers. Experience working with parents, families, or healthcare clients. Experience with SimplePractice or similar systems. Bilingual abilities are a plus. Important About This Role This position requires someone who can remain professional and organized while managing client arrivals, phone calls, scheduling, documentation, follow-up, and changing priorities throughout the day. ARC does not expect new employees to know everything immediately. We provide training, systems, and procedures. We do expect team members to actively learn, ask questions, apply feedback, develop competency, and progressively take ownership of their responsibilities. If you enjoy helping people, staying organized, solving problems, learning new systems, and working in a high-standard environment, you may be a great fit for ARC. About ARC The Assessment & Resource Center for Autism & Neurodiversity is a comprehensive neuropsychological and behavioral health clinic serving children, adolescents, adults, and families. Our core values include Honor, Integrity, Compassion, Excellence, Discipline, and Growth Mindset. We are looking for someone who reflects these values while helping us provide an exceptional experience for every client and family we serve.

Pay:

From $20.00 per hour Expected hours: 25.0 - 40.0 per week

Benefits:

Health insurance Paid time off Application Question(s): How many years of experience do you have working in a medical, behavioral-health, therapy, dental, or similarly high-volume professional office? Describe the busiest front-office environment you have worked in. Approximately how many calls, appointments, clients, and competing tasks did you manage? What electronic medical record (EMR), scheduling, CRM, or practice-management systems have you used? This is an in-person position in Frisco and requires reliable attendance. Are there any recurring schedule limitations ARC should know about? Tell us about a position you stayed in for at least 18 months. What kept you there, and why did you eventually leave? Give an example of a time you caught an error or missing piece of information before it became a larger problem. Why does a patient-facing front-office role in a neuropsychological and behavioral-health clinic interest you?

Work Location:

In person